refund for my Samsung electric stove

I want a $1,100 refund for my Samsung electric stove. Why can’t I get one?

Try as hard as he might, John Hudson can’t get his electric range to work. It doesn’t matter which buttons he pushes or how long he stays on the phone with tech support. The appliance won’t run. Samsung can’t diagnose the problem, either.

Does that mean he deserves a refund for his Samsung electric stove? Not necessarily.

Hudson’s case is one of the most exasperating reader problems that has crossed my desk in weeks.

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