Samsung won’t fix my ailing washing machine even though it’s under warranty

Kathleen Pierz’s Samsung washing machine only works 60 percent of the time. Yet Samsung refuses to fix it. Why? Read more “Samsung won’t fix my ailing washing machine even though it’s under warranty”

Samsung screwed up my computer. Now it’s ignoring me. Can you help?

Kirk Miller’s case against Samsung is compelling. It involves a badly botched repair and a corporation that went into “quiet” mode, as companies do all too well. Read more “Samsung screwed up my computer. Now it’s ignoring me. Can you help?”

Will Samsung buy back my broken refrigerator? It said it would

Debbie Winsett wants Samsung to honor a verbal offer to “buy back” her five-year-old refrigerator that stopped working. But the offer was an error. Is this appliance buyback doomed? Read more “Will Samsung buy back my broken refrigerator? It said it would”

I didn’t know that was banned on a plane!

If you’re not entirely sure whether you’re allowed to pack your favorite can of hairspray, your teenager’s hoverboard, or that cellphone to which your companion seems to be surgically attached, you’re in good company.
Read more “I didn’t know that was banned on a plane!”

What should I do about my cursed Kenmore appliances?

Nicole Wildes’ new Kenmore appliances are a nightmare. Can she get them fixed without running up a big bill? Read more “What should I do about my cursed Kenmore appliances?”