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SAMSUNG

Martin Griffin's new Samsung TV stopped working. He wants to get his money back, but Samsung has other ideas. Who is right?

Can I get a $500 refund for my Samsung TV that stopped working?

January 13, 2025January 3, 2025 by Christopher Elliott

Martin Griffin’s new Samsung TV stopped working. He wants to get his money back, but Samsung has other ideas. Who is right?

Categories Problem Solved
Her Samsung dryer is making a "loud, clunky sound." What should she do?

My damaged Samsung dryer is making a “loud, clunky sound.” What should I do?

January 4, 2025May 10, 2024 by Christopher Elliott

PK Agarwal’s new Samsung dryer is damaged during the delivery. But the company refuses to replace it. Find out why — and how you can avoid a similar problem.

Categories Problem Solved
Joe King struggles with Samsung to refund a discontinued security kit. Persistence -- and a little consumer advocacy -- lead to resolution.

Can I get my money back for this Samsung ADT starter security kit?

May 10, 2024September 20, 2023 by Christopher Elliott

Samsung offers Joe King a refund for his home security starter kit, but then refuses to pay him. Can it do that?

Categories Problem Solved
John Baldwin's Samsung tablet won't hold a charge. He wants to file a warranty claim. Samsung says the device is out of warranty. Is it?

My Samsung tablet won’t hold a charge. Is my warranty dead, too?

January 19, 2024February 23, 2023 by Christopher Elliott

… Read more

Categories Problem Solved
Before Tom Moran buys his 58" Samsung Smart TV, he asks a representative if the unit is compatible with the MLB app. Samsung says it is -- but it isn't. Does he deserve a refund?

Samsung’s TV doesn’t work with the MLB app. Can I get a refund?

January 19, 2024February 19, 2023 by Christopher Elliott

Before Tom Moran buys his 58″ Samsung Smart TV, he asks a representative if the unit is compatible with the MLB app. Samsung says it is — but it isn’t. Does he deserve a refund?

Categories Problem Solved
The Samsung washer doesn't work, despite many repairs. The manufacturer claims it sold her the appliance "as is" and won't help her fix it.

What’s an “as is” sale and why won’t Samsung fix my washer?

January 19, 2024January 18, 2023 by Christopher Elliott

… Read more

Categories Problem Solved
My Samsung dishwasher, which is less than three years old, recently started to leak and would not operate. 

My Samsung dishwasher stopped working again. Can I get a refund?

January 19, 2024December 21, 2022 by Christopher Elliott

My Samsung dishwasher, which is less than three years old, recently started to leak and would not operate. 

Categories Problem Solved
Robert Galinak sends his Samsung Galaxy S21 back to the company for repairs. But eight weeks later, the only thing he has to show for it is a high repair bill. So what happened to the phone?

Why is it taking so long to repair my Samsung Galaxy S21?

January 19, 2024December 21, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
Kay Talley returns a component of her Samsung 980 back to the company. The company receives it -- and then does nothing.

Samsung received her SSD, but it looks like it’s gone forever

January 21, 2024August 8, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
How do you get a refund for a Samsung electric stove? It's usually easy, but what if the company claims the appliance isn't broken?

I want a $1,100 refund for my Samsung electric stove. Why can’t I get one?

January 21, 2024June 24, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
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