Samsung offers Joe King a refund for his home security starter kit, but then refuses to pay him. Can it do that?
Before Tom Moran buys his 58″ Samsung Smart TV, he asks a representative if the unit is compatible with the MLB app. Samsung says it is — but it isn’t. Does he deserve a refund?
My Samsung dishwasher, which is less than three years old, recently started to leak and would not operate.
Try as hard as he might, John Hudson can’t get his electric range to work. It doesn’t matter which buttons he pushes or how long he stays on the phone with tech support. The appliance won’t run. Samsung can’t diagnose the problem, either.
Does that mean he deserves a refund for his Samsung electric stove? Not necessarily.
Hudson’s case is one of the most exasperating reader problems that has crossed my desk in weeks.
Kathleen Pierz’s Samsung washing machine only works 60 percent of the time. Yet Samsung refuses to fix it. Why?
