Kathleen Pierz’s Samsung washing machine only works 60 percent of the time. Yet Samsung refuses to fix it. Why? “Samsung won’t fix my ailing washing machine even though it’s under warranty”
After Emily Kenner’s phone is stolen and recovered, it is “blacklisted” by Cricket Wireless. Can our advocates get Kenner off the blacklist? “Can anyone help get my phone off the “blacklist”?”
Kirk Miller’s case against Samsung is compelling. It involves a badly botched repair and a corporation that went into “quiet” mode, as companies do all too well. “Samsung screwed up my computer. Now it’s ignoring me. Can you help?”
Debbie Winsett wants Samsung to honor a verbal offer to “buy back” her five-year-old refrigerator that stopped working. But the offer was an error. Is this appliance buyback doomed? “Will Samsung buy back my broken refrigerator? It said it would”
If you’re not entirely sure whether you’re allowed to pack your favorite can of hairspray, your teenager’s hoverboard, or that cellphone to which your companion seems to be surgically attached, you’re in good company.
“I didn’t know that was banned on a plane!”