Samsung won’t fix my ailing washing machine even though it’s under warranty

Kathleen Pierz’s Samsung washing machine only works 60 percent of the time. Yet Samsung refuses to fix it. Why? Read more “Samsung won’t fix my ailing washing machine even though it’s under warranty”

Can anyone help get my phone off the “blacklist”?

After Emily Kenner’s phone is stolen and recovered, it is “blacklisted” by Cricket Wireless. Can our advocates get Kenner off the blacklist? Read more “Can anyone help get my phone off the “blacklist”?”

Samsung screwed up my computer. Now it’s ignoring me. Can you help?

Kirk Miller’s case against Samsung is compelling. It involves a badly botched repair and a corporation that went into “quiet” mode, as companies do all too well. Read more “Samsung screwed up my computer. Now it’s ignoring me. Can you help?”

Will Samsung buy back my broken refrigerator? It said it would

Debbie Winsett wants Samsung to honor a verbal offer to “buy back” her five-year-old refrigerator that stopped working. But the offer was an error. Is this appliance buyback doomed? Read more “Will Samsung buy back my broken refrigerator? It said it would”

You ask the impossible. But that’s OK; sometimes we can do the impossible.

All Martin Newmes wanted for Christmas was the television he had ordered weeks before. Getting it shouldn’t have been impossible.

But it was. Read more “You ask the impossible. But that’s OK; sometimes we can do the impossible.”