It’s time to tell the TSA what you really think of it — and for it to listen

Oleg/Shutterstock
Oleg/Shutterstock
Travelers love to complain about the TSA, and even though the agency assigned to protect America’s transportation systems claims to listen, most of us know better.

Don’t believe me? Try sending the agency an email, complaining about your last pat-down. Do you hear the sound of crickets? Me too.

But now a court has ordered the TSA to listen, and to pay attention — and maybe, if we’re lucky, to do something about it.

The U.S. Court of Appeals for the District of Columbia Circuit has ordered the TSA to engage in something known as notice-and-comment rulemaking on its screening procedures, and specifically its use of full-body scanners. You can leave your comment at the Federal Register website until June 24th.

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Speak out now on the TSA’s full-body scanners

hyxdyl/Shutterstock
hyxdyl/Shutterstock
It’s been almost five years since the Transportation Security Administration quietly began installing its so-called Advanced Imaging Technology (AIT) — better known as full-body scanners — at airports nationwide. And now the government wants to know what you think of the machines.

In 2011, the U.S. Court of Appeals for the District of Columbia Circuit ordered the TSA to engage in what’s known as notice-and-comment rulemaking on its use of the technology. You can share your opinion on the Notice of Proposed Rulemaking at the Federal Register Web site until June 24.

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Where’s the outrage?

I have just one question in the wake of the Transportation Department’s so-called “historic” rulemaking on airline passenger rights.

Why isn’t the airline industry upset?

The new regulations will force airlines to disclose their fees more clearly, increases denied boarding compensation, requires airlines to reimburse checked baggage fees when they lose your luggage, and bans post-purchase fare increases, among other things.

And the industry’s reaction? It thanked the government.

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New airline rules address tarmac delays, retroactive contract changes, disclosures


Our friends at the Transportation Department have unleashed a blizzard of airline rule changes on us this morning. They’re being characterized as an early Christmas present for air travelers — particularly those with lengthy tarmac delays. And the government is not done yet.

But read the actual rule, and the DOT’s nuanced discussion of its final rulemaking (PDF), and a different picture emerges.

(A lot of people have asked me what I think of the changes. They’re fine. But I’d be naive to believe these revisions will improve the air travel experience for a majority of us. Like the “passenger rights” movement itself, this only helps a small fraction of special-interest air travelers. The airline industry and I are kind of in agreement when it comes to the issue of tarmac delays.)

Here are the big changes:

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