Government to airlines: Put it in the contract!

Talk is cheap. That’s the gist of the part of the latest government rulemaking that is likely to give airlines the biggest headache. Instead of just “strongly encouraging” the airlines to adopt customer service plans, the government wants them to put it in their contracts of carriage, the legal agreement between them and their customers.

New rules would require airlines to meet “minimum” customer service standards

The heart of the government’s new rulemaking on air travel is a requirement that would set minimum customer service standards for air carriers. The government has never attempted anything this ambitious, and it is bound to be flooded with emails from airline employees and apologists demanding that it back down.

New tarmac delay contingency plans — what’s in it for you?

There may be reason why the first order of business in the Transportation Department’s new rulemaking on passenger rights addresses the problem of tarmac delays. These rare but completely needless ground delays have been a political hotbutton, leading to previous action by the department that effectively bans airlines from keeping passengers parked on a taxiway for more than three hours.

Proposed government rule would force airlines to disclose “full price” of tickets

Today’s sweeping rulemaking proposal by the Transportation Department is so enormous, it can’t be analyzed in a single post. But let’s not bury the lede as they say in journalism: The government wants to do us all a big favor by requiring airlines to post a “full price” — including all mandatory fees.

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