If I used the words “honest” and “business” in the same sentence, would you burst into uncontrolled laughter? Uncontrolled, incredulous, laugh-until-you-cry kind of laughter? “Yes, you can find an honest business. Here’s how.”
The recent passage of the Consumer Review Fairness Act of 2016 in the House of Representatives raises a new question about the reliability of online reviews for travelers.
“A pending bill would prohibit retribution for negative TripAdvisor and Yelp reviews”
TripAdvisor is a regrettable by-product of the information revolution whose user-generated ratings too often hurt travelers and travel companies more than they help.
As I’ve noted in the past, the company cynically monetizes the labor of its unpaid contributors while making virtually no effort to verify its reviews.
TripAdvisor doesn’t promise its readers much, but the least it can do is to live up to the few guarantees it makes.
Even so, when I heard from Ellen Garland, who charged the company with allowing a hotel in Anguilla to brazenly game its ratings, I didn’t want to go there.
“Is TripAdvisor still letting hotels rig their reviews?”
I wanted to start by saying that, because the bottom line is, I’m really grateful to you for making this site what it is today.
“A few very important comments about your comments”
Tom and Terri Dorow didn’t like their recent vacation rental in Scottsdale, Ariz.
Their online review is clear about that. It’s a laundry list of complaints about equipment, appliances and even the appearance of a house they felt didn’t meet the expectations of a $3,500 price tag for five nights.
“New confidentiality clauses can influence vacation rental reviews”