RETURN POLICY Archives

Leah Davidson faced a frustrating situation when she returned her iPhone 11 to a third-party seller on Amazon. Despite having a receipt proving her package was delivered, the seller claimed the box was empty and refused to refund her $319. Amazon's AI-driven customer service only complicated the matter, bouncing her between departments without resolution. It wasn't until a human finally reviewed her case that she got her money back, leaving the mystery of the missing phone unsolved.

I returned my iPhone, but Amazon is charging me for it. Is that fair?

September 13, 2024September 13, 2024 by Christopher Elliott

Leah Davidson returns her iPhone 11 to a third-party seller on Amazon. But the seller claims the box is empty. Does she still get her money back?

After UPS loses Vanessa Armendariz' return package to Amazon, she can't get her money back. Whose responsibility is this? And should she have to pay for someone else's mistake?

UPS lost my package! But is Amazon’s resolution fair?

August 10, 2024February 16, 2024 by Christopher Elliott

After UPS loses Vanessa Armendariz’ return package to Amazon, she can’t get her money back. Whose responsibility is this? And should she have to pay for someone else’s mistake?

Roy Gregston's Hoover Steam Mop, purchased from Amazon with an extended warranty, breaks down months later. Navigating a maze of customer service from Asurion, Hoover, and Amazon, he faces a restocking fee and limited support. Despite policies and warranties, he's left with a defective product and mounting frustration. Will his persistence pay off, or is he stuck with a costly, unusable mop and half his money gone?

My steam mop broke! Amazon won’t clean up this mess — and now there’s a restocking fee

March 29, 2024February 2, 2024 by Christopher Elliott

Roy Gregston’s Hoover Complete Steam Mop breaks down only a few months after he buys it from Amazon. Even though he has a three-year extended warranty, no one will cover it. And then there’s a restocking fee, too. What’s going on?

Andrew Bottorff's return of a surge protector to Amazon via Whole Foods led to a baffling double charge. A system glitch and a lost email receipt escalated the issue, requiring intervention for resolution.

Amazon lost return: What happened to my surge protector?

June 19, 2024December 21, 2023 by Christopher Elliott

After Andrew Bottorff returns his surge protector to Amazon through a Whole Foods store, Amazon tries to charge him again. How can he get his money back?

Laura's wine cooler ordeal with Sollevare continues. Stuck between two giants, will justice prevail? Find out now.

Hey Lowe’s, my Sollevare wine cooler doesn’t work! Can I get a refund?

January 19, 2024September 12, 2023 by Christopher Elliott

Laura Lowry’s Sollevare wine cooler doesn’t work, and neither does the replacement. Who does she talk to about a refund?

When Robert Preuss tries to buy a Fisher-Price Power Wheels Dune Racer from Amazon, he can't complete the purchase. Amazon offers to fix the problem but then reneges, leaving him with a $304 bill.

Did Amazon bait-and-switch me on this toy car I ordered online?

February 2, 2024July 5, 2023 by Christopher Elliott

When Robert Preuss tries to buy a Fisher-Price Power Wheels Dune Racer from Amazon, he can’t complete the purchase. Amazon offers to fix the problem but then reneges, leaving him with a $304 bill.

Don't Miss a Story!