Yes, American Airlines, you can hate your customers and be loved by your shareholders. Or can you?

This just in: Reader complaints surged 24 percent last month from a year ago. Read more “Yes, American Airlines, you can hate your customers and be loved by your shareholders. Or can you?”

Don’t take “no” for an answer until you read this story

If you’re thinking of taking “no” for an answer from a travel company, let Alan Schroeder talk you out of it.
Read more “Don’t take “no” for an answer until you read this story”