I need my accident report from the National Parks Service. Can you help?

When William Mosley and his family are in a car accident in Yellowstone National Park, they need an accident report to file an insurance claim. So where’s their paperwork? Read more “I need my accident report from the National Parks Service. Can you help?”

The real reason everyone complains about credit reporting agencies

The most complained-about financial institutions aren’t banks or credit card companies. They’re credit reporting agencies — and by a wide margin.
Read more “The real reason everyone complains about credit reporting agencies”

I know what you did last October (hint: begins with a “C”)

If you had a gripe about a product or service last month, you’re in good company.
Read more “I know what you did last October (hint: begins with a “C”)”

Crazy July for consumer complaints rivals record — can you guess who won? (I mean, lost)

Don’t get too comfy, corporate America. Last month’s dip in consumer complaints was only temporary. Read more “Crazy July for consumer complaints rivals record — can you guess who won? (I mean, lost)”

Does the TSA really care about your customer experience? Read this before you answer

He clutched a red passport and a boarding pass and wore a confused expression, the kind you slip into when no one speaks your language. The passenger was Japanese, and by my guess, English wasn’t his first — or his second — language.
Read more “Does the TSA really care about your customer experience? Read this before you answer”