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Elliott Report

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REPLACEMENT

If you have a frozen Motorola Edge phone, you do you get it unfrozen? Here's one reader who managed to do it.

I have a frozen Motorola Edge phone — is this a lost cause?

December 6, 2024November 8, 2024 by Christopher Elliott

Is Steven Waechter’s frozen Motorola Edge phone a lost cause? The company has sent him a replacement — which also has frozen up. What’s the fix?

Categories Problem Solved
The touchscreen on Satoaki Omori's new HP Envy laptop doesn't work, and the computer has been discontinued. Can he get a full refund -- or a replacement?

Help! My HP Envy doesn’t work. Can I get a replacement or a refund?

November 8, 2024February 9, 2024 by Christopher Elliott

The touchscreen on Satoaki Omori’s new HP Envy laptop doesn’t work, and the computer has been discontinued. Can he get a full refund — or a replacement?

Categories Problem Solved
Jane Tabachnick seeks refund for non-working refurbished computer from TigerDirect and partner Blair Technology. Find out what happened?

My refurbished computer from TigerDirect doesn’t work. Can I get my money back?

January 19, 2024September 6, 2023 by Christopher Elliott

Jane Tabachnick orders a refurbished computer from TigerDirect. It doesn’t work, and she asks for a refund. Why can’t she get her money back?

Categories Problem Solved

Cheated by neimanmarcus.com?

December 15, 2023December 30, 2015 by Christopher Elliott

Even though Neiman Marcus promises Julia Lee a $125 gift card, it doesn’t arrive. Now, the retailer says it’s expired. What gives?

Categories Problem Solved

Uh-oh! My Expedia coupon had a little accident

January 22, 2024December 28, 2012 by Christopher Elliott

The $50 Expedia coupon the agency promises Viola Wilson doesn’t arrive in one piece, and when she asks for a replacement, it sends her coupons. Shouldn’t it be sending her another card?

Categories The Travel Troubleshooter
I bought a refrigerator from Best Buy a few years ago. The first fridge had a problem that could not be fixed, so it was replaced.

My refrigerator is cursed – can you lift the spell?

April 5, 2024November 14, 2012 by Christopher Elliott

Stephen Ashley’s refrigerator is cursed. Can a consumer advocate lift the spell?

Categories Commentary

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