We love a happy ending

When James Davies and his wife return from a trip to a house that smells of rotten food, they call Sears for the third time in two years for help with their Kenmore appliance. This time, they want a replacement instead of another repair, and the company’s customer service staff refuses. So Davies hits the web. Read more “We love a happy ending”

Why did Google replace my defective phone with a refurbished one?

When Alex Baretta’s Google Pixel went on the blink, the company agreed to replace it with a refurbished mobile phone. Baretta isn’t happy with that resolution: He wants an entirely new phone. But he hasn’t had any luck convincing Google that it should provide him with one. Read more “Why did Google replace my defective phone with a refurbished one?”

Hey Frigidaire, where’s my replacement refrigerator?

It takes Frigidaire two months to replace Missi McLean’s broken refrigerator. Then it delivers another appliance that doesn’t work. Can this Frigidaire be saved? Read more “Hey Frigidaire, where’s my replacement refrigerator?”

Is the third time a charm for this Jawbone warranty?

I have never been a big believer in warranties, and I’ve never bought an extended warranty. But when a product dies within six months of purchase, you’d better believe I’m calling foul on a junk product.
Read more “Is the third time a charm for this Jawbone warranty?”

Cheated by neimanmarcus.com?

Even though Neiman Marcus promises Julia Lee a $125 gift card, it doesn’t arrive. Now, the retailer says it’s expired. What gives?
Read more “Cheated by neimanmarcus.com?”