When Alex Baretta’s Google Pixel went on the blink, the company agreed to replace it with a refurbished mobile phone. Baretta isn’t happy with that resolution: He wants an entirely new phone. But he hasn’t had any luck convincing Google that it should provide him with one. “Why did Google replace my defective phone with a refurbished one?”
It takes Frigidaire two months to replace Missi McLean’s broken refrigerator. Then it delivers another appliance that doesn’t work. Can this Frigidaire be saved? “Hey Frigidaire, where’s my replacement refrigerator?”
Even though Neiman Marcus promises Julia Lee a $125 gift card, it doesn’t arrive. Now, the retailer says it’s expired. What gives?
“Cheated by neimanmarcus.com?”
Question: Maybe you can help me with this little dilemma. I booked a trip for my nephew to Reno, Nevada, through Expedia. I made the reservation by phone. The trip went well, but I was promised a $50 gas card.
When I received the card, it was damaged and there were no instructions on how to activate it. Expedia said I could use the card anywhere, but when I tried, no one would honor it.
“Uh-oh! My Expedia coupon had a little accident”
Question: I bought a refrigerator from Best Buy a few years ago. The first fridge had a problem that could not be fixed, so it was replaced under warranty. The second fridge had a construction problem (that wasn’t noticed prior to delivery because apparently products are not given a visual examination before leaving the warehouse). And the third fridge, which was delivered in February 2012, died almost a month ago.
“My refrigerator is cursed – can you lift the spell?”