REPLACEMENT Archives

Jane Tabachnick's frustrating experience with a non-working refurbished computer purchased from TigerDirect and Blair Technology showcases the challenges of dealing with responsibility disputes. Despite encountering multiple non-functional replacements, obtaining a refund became a deadlock between the companies. With external intervention, the issue was resolved, leading to a refund for the $213 purchase.

My refurbished computer from TigerDirect doesn’t work. Can I get my money back?

September 6, 2023September 6, 2023 by Christopher Elliott

Jane Tabachnick orders a refurbished computer from TigerDirect. It doesn’t work, and she asks for a refund. Why can’t she get her money back?

Cheated by neimanmarcus.com?

December 30, 2015 by Christopher Elliott

Even though Neiman Marcus promises Julia Lee a $125 gift card, it doesn’t arrive. Now, the retailer says it’s expired. What gives?

Uh-oh! My Expedia coupon had a little accident

December 28, 2012December 28, 2012 by Christopher Elliott

Question: Maybe you can help me with this little dilemma. I booked a trip for my nephew to Reno, Nevada, through Expedia. I made the reservation by phone. The trip went well, but I was promised a $50 gas card.

When I received the card, it was damaged and there were no instructions on how to activate it. Expedia said I could use the card anywhere, but when I tried, no one would honor it.

My refrigerator is cursed – can you lift the spell?

November 14, 2012 by Christopher Elliott

Question: I bought a refrigerator from Best Buy a few years ago. The first

1-7978438814_c308e4a391_b — Mark Sinderson/Flickr Creative Commons

fridge had a problem that could not be fixed, so it was replaced under warranty. The second fridge had a construction problem (that wasn’t noticed prior to delivery because apparently products are not given a visual examination before leaving the warehouse). And the third fridge, which was delivered in February 2012, died almost a month ago.

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