I have a frozen Motorola Edge phone — is this a lost cause?
Is Steven Waechter’s frozen Motorola Edge phone a lost cause? The company has sent him a replacement — which also has frozen up. What’s the fix?
REPLACEMENT
Help! My HP Envy doesn’t work. Can I get a replacement or a refund?
The touchscreen on Satoaki Omori’s new HP Envy laptop doesn’t work, and the computer has been discontinued. Can he get a full refund — or a replacement?
My refurbished computer from TigerDirect doesn’t work. Can I get my money back?
Jane Tabachnick orders a refurbished computer from TigerDirect. It doesn’t work, and she asks for a refund. Why can’t she get her money back?
Cheated by neimanmarcus.com?
Even though Neiman Marcus promises Julia Lee a $125 gift card, it doesn’t arrive. Now, the retailer says it’s expired. What gives?
Uh-oh! My Expedia coupon had a little accident
The $50 Expedia coupon the agency promises Viola Wilson doesn’t arrive in one piece, and when she asks for a replacement, it sends her coupons. Shouldn’t it be sending her another card?
My refrigerator is cursed – can you lift the spell?
Stephen Ashley’s refrigerator is cursed. Can a consumer advocate lift the spell?