John Mardall booked a car on Rentalcars.com. But when he picked up the car in England, he signed a Europcar contract that added $135 to his rental bill. He wishes he hadn’t. He shouldn’t have. But he did.
Mardall’s case is a cautionary tale about car rental agreements and the difference between a quote and a contract. It is also a frustrating exercise in “gotcha” travel pricing from which there is no easy way out, at least for him. Read more “He found a great rate on Rentalcars.com. But then he signed the Europcar contract”
When William Shallcross rents a car from rentalcars.com, the confirmation shows that all taxes and fees are included in the price. But when he picks up the car, he’s charged the taxes and fees again. Our advocates sort through the rental runaround. Read more “RentalCars.com confirmed my rate included all fees, but Budget disagreed”
When Wayne Mostek rents a car in Portugal through Rentalcars.com, two extensions and two credit cards equal a double-payment problem. Read more “Double credit card charge for single rental car booking”
After returning a rental car to Alamo, Suzy Prowitt expected to pay $1,955, not the extra $2,788 that showed up on her bill. Alamo even admitted it made a mistake, but how long does she have to wait for her refund? Read more “What’s this second charge from Alamo doing on my credit card?”