Gary Mullen-Schultz thought he was getting a reliable rental when he picked up a vehicle from Avis in Sacramento. Instead, he got something else — a vehicle that reeked of marijuana. Now Avis wants him to pay $250 to get rid of the smell. Can it do that?
Walter Gluzkin faces a months-long battle with National Car Rental over a damage claim on a Hyundai Sonata he returned just 30 minutes after picking it up. National’s damage recovery unit is demanding his insurance information for repairs he says he never caused. Can National get away with that?
Michael Margulis returns a Budget rental van in good condition, only to be hit with a $450 cleaning fee 18 days later. The car rental company’s delayed inspection report cites dirty floor mats but offers no proof or cost breakdown. Can a vague charge hold up without evidence?
Randall Lee returns a rental car to Avis after a 7-hour rental during which he only drove 57 miles — only to receive a $450 cleaning fee a week later for a “heavy smoke smell.” But hang on. Neither Lee nor his wife smoke. Can he get a refund?
Nicholas Chandler was rear-ended while driving an Avis rental car. Even though the other driver was at fault, Avis charged him for the entire time the car was out of commission. Can he get a refund?
