This American Airlines passenger won’t take no for an answer. He really should

Our advocates don’t generally hear from consumers after rejecting their cases.  But when they told David Goldblum “no,” he made it clear that he wasn’t going to take no for an answer. Read more “This American Airlines passenger won’t take no for an answer. He really should”

Car rental come-ons, and how to reject them

Does anyone not have a car rental horror story like Dave Dzurick’s? Read more “Car rental come-ons, and how to reject them”

The five stages of consumer rejection

“Any update?” Read more “The five stages of consumer rejection”

Don’t take “no” for an answer until you read this story

If you’re thinking of taking “no” for an answer from a travel company, let Alan Schroeder talk you out of it.
Read more “Don’t take “no” for an answer until you read this story”

“There will be no further correspondence regarding this issue”

Alyse Goodstein is a casualty of the recent Spirit Airways strike. She flew from Fort Lauderdale to Punta Cana just as the work stoppage was starting, and she had to return on another carrier.

Spirit agreed to refund the unused portion of her ticket, but she thinks she’s entitled to more. Specifically, the cost of the new flight and two nights at a hotel, for a total of $1,296.

Could I help?
Read more ““There will be no further correspondence regarding this issue””