Car rental come-ons, and how to reject them

Does anyone not have a car rental horror story like Dave Dzurick’s? Read more “Car rental come-ons, and how to reject them”

The five stages of consumer rejection

“Any update?” Read more “The five stages of consumer rejection”

Don’t take “no” for an answer until you read this story

If you’re thinking of taking “no” for an answer from a travel company, let Alan Schroeder talk you out of it.
Read more “Don’t take “no” for an answer until you read this story”

“There will be no further correspondence regarding this issue”

Alyse Goodstein is a casualty of the recent Spirit Airways strike. She flew from Fort Lauderdale to Punta Cana just as the work stoppage was starting, and she had to return on another carrier.

Spirit agreed to refund the unused portion of her ticket, but she thinks she’s entitled to more. Specifically, the cost of the new flight and two nights at a hotel, for a total of $1,296.

Could I help?
Read more ““There will be no further correspondence regarding this issue””

Rejected? Enjoy the art, but you can still appeal

If you’ve recently been the unlucky recipient of a rejection letter from your airline, hotel or car rental company, you’re in good company. The travel industry appears to be sending out more form letters than ever.

I know, because my blog is the travel industry equivalent of the “Wall of Shame” to which high school seniors pin their college rejection letters. Every day, travelers click on my site to admire the latest pre-written “no” from a company. There’s no shortage of material.
Read more “Rejected? Enjoy the art, but you can still appeal”