Does anyone not have a car rental horror story like Dave Dzurick’s? “Car rental come-ons, and how to reject them”
“Any update?” “The five stages of consumer rejection”
If you’re thinking of taking “no” for an answer from a travel company, let Alan Schroeder talk you out of it.
“Don’t take “no” for an answer until you read this story”
Alyse Goodstein is a casualty of the recent Spirit Airways strike. She flew from Fort Lauderdale to Punta Cana just as the work stoppage was starting, and she had to return on another carrier.
Spirit agreed to refund the unused portion of her ticket, but she thinks she’s entitled to more. Specifically, the cost of the new flight and two nights at a hotel, for a total of $1,296.
If you’ve recently been the unlucky recipient of a rejection letter from your airline, hotel or car rental company, you’re in good company. The travel industry appears to be sending out more form letters than ever.
I know, because my blog is the travel industry equivalent of the “Wall of Shame” to which high school seniors pin their college rejection letters. Every day, travelers click on my site to admire the latest pre-written “no” from a company. There’s no shortage of material.
“Rejected? Enjoy the art, but you can still appeal”