When Simone Zeno can’t attend a j-hope concert because of a family emergency, StubHub agrees to refund her purchase. Then it backtracks and refuses to return the money. Can it do that?
When Christi Barguig’s concert is canceled, StubHub offers her a refund. Then it sends the money to the wrong person.
Nathan Ciurzynski’s flight from Tampa to San Diego is canceled because of a hurricane. When he asks American Airlines for a refund, it offers a flight credit instead. Can he get his money back?
Benjamin Marmer orders a new computer from Dell. But it never arrives, even though Dell ships it via FedEx. Is his computer a lost cause?
Shira Newman buys one ticket to a Ms. Pat show but ends up with three. Why can’t she get a full refund for the two unwanted tickets? And why isn’t Eventbrite helping her?
Steve Eliason cancels a hotel booked through Hotels.com after the owner goes into labor and closes the property. But Hotels.com still charges him for the room. What happens when a third-party booking site fails to honor a cancellation?
When Margarita Medina buys a SIM card from Boost Mobile from Target, it doesn’t work on her phone. Now she wants her $50 back. Can she get it?
Linda Carnivale wants her $250 cruise deposit refunded. But now her bank and cruise line are arguing over who is responsible for the money. Does it matter? And can she get her money back?
When Priya Engel turned on the shower in her San Diego vacation rental, the water ran cold and there was no heat. Repeated calls to the owner changed nothing, and now she wants her money back.
Can a car rental company just change its refund rules whenever it wants to?
