Margarita Palacio’s new Kenmore refrigerator is a lemon. She wants Sears to replace it, but the company has other plans. Who is right? “Sears failed to fix my refrigerator — can I get a new one?”
Debbie Winsett wants Samsung to honor a verbal offer to “buy back” her five-year-old refrigerator that stopped working. But the offer was an error. Is this appliance buyback doomed? “Will Samsung buy back my broken refrigerator? It said it would”
It takes Frigidaire two months to replace Missi McLean’s broken refrigerator. Then it delivers another appliance that doesn’t work. Can this Frigidaire be saved? “Hey Frigidaire, where’s my replacement refrigerator?”
JoAnn Naticchia’s nine-year-old refrigerator broke. Why won’t GE fix it?
“Not an ice way to be treated by GE”
When Cynthia Barrett’s refrigerator shelves start to crack, she goes looking for answers from Whirlpool. She doesn’t like what she finds. Can this appliance be fixed?
Question: I have a problem with the quality – or lack thereof – of some of the refrigerators manufactured by Whirlpool Corporation. My complaint is about flawed shelf design in the side-by-side refrigerator that I purchased at Lowes in 2009. All of the shelves in my refrigerator have cracked. If only one shelf was affected I would deduce I had done something to cause the crack, but with all the shelves cracking, and most in several places, it is obviously a design flaw.
“Hey Whirlpool, why are my refrigerator shelves cracking?”