Sears failed to fix my refrigerator — can I get a new one?
Margarita Palacio’s new Kenmore refrigerator is a lemon. She wants Sears to replace it, but the company has other plans. Who is right?
We love a happy ending
When James Davies and his wife return from a trip to a house that smells of rotten food, they call Sears for the third time in two years for help with their Kenmore appliance. This time, they want a replacement instead of another repair, and the company’s customer service staff refuses. So Davies hits the web.
Does the “lemon law” cover a four-year-old refrigerator?
Kip Anderson’s General Electric refrigerator has suffered a catastrophic failure. But she’s not happy with GE’s resolution — and we don’t think we can help her get a better one.
Will Samsung buy back my broken refrigerator? It said it would
Debbie Winsett wants Samsung to honor a verbal offer to “buy back” her five-year-old refrigerator that stopped working. But the offer was an error. Is this appliance buyback doomed?
Hey Frigidaire, where’s my replacement refrigerator?
It takes Frigidaire two months to replace Missi McLean’s broken refrigerator. Then it delivers another appliance that doesn’t work. Can this Frigidaire be saved?
The shelves in my Whirlpool refrigerator keep cracking
Susan Ciszek can’t keep heavy items like milk jugs in her Whirlpool refrigerator. That’s because three shelves and the door bins have cracked.
Not an ice way to be treated by GE
JoAnn Naticchia’s nine-year-old refrigerator broke. Why won’t GE fix it?
Hey Whirlpool, why are my refrigerator shelves cracking?
When Cynthia Barrett’s refrigerator shelves start to crack, she goes looking for answers from Whirlpool. She doesn’t like what she finds. Can this appliance be fixed?
My Frigidaire burst into flames — now what?
When Lauren Fitzgerald’s dishwasher self-destructs, she turns to the manufacturer for help. But it won’t do anything. What the next step?
My refrigerator is cursed – can you lift the spell?
Stephen Ashley’s refrigerator is cursed. Can a consumer advocate lift the spell?
What’s your problem? “The fridge makes these crazy sounds at night when it is forming the ice”
Rachel Huff’s refrigerator doesn’t work, and no one — not the manufacturer, not the distributor — will fix it. Is the out of luck?