Margarita Palacio’s new Kenmore refrigerator is a lemon. She wants Sears to replace it, but the company has other plans. Who is right?
JoAnn Naticchia’s nine-year-old refrigerator broke. Why won’t GE fix it?
When Cynthia Barrett’s refrigerator shelves start to crack, she goes looking for answers from Whirlpool. She doesn’t like what she finds. Can this appliance be fixed?
Question: I have a problem with the quality – or lack thereof – of some of the refrigerators manufactured by Whirlpool Corporation. My complaint is about flawed shelf design in the side-by-side refrigerator that I purchased at Lowes in 2009. All of the shelves in my refrigerator have cracked. If only one shelf was affected I would deduce I had done something to cause the crack, but with all the shelves cracking, and most in several places, it is obviously a design flaw.
Question: I’m writing to you because it seems you are a man who gets results, and I don’t know where else to go. Last month, my husband and I woke up at 1 a.m. to our fire alarms going off and a strong smell of burning plastic. We quickly grabbed our toddler and baby, ran outside and called the fire department.
Turns out our four-year-old Frigidaire dishwasher’s electrical panel caught fire. Now we have $15,000 worth of damage to our house due to smoke damage, water damage, and a charred dishwasher area. My homeowner’s insurance only covers so much, and we’re paying plenty out of pocket, eating fast food to try and keep things cheap, not to mention dealing with the inconvenience of not having a kitchen with two young children. (Ever tried scrubbing bottles and dishes in the bathroom tub?)
Question: I bought a refrigerator from Best Buy a few years ago. The first fridge had a problem that could not be fixed, so it was replaced under warranty. The second fridge had a construction problem (that wasn’t noticed prior to delivery because apparently products are not given a visual examination before leaving the warehouse). And the third fridge, which was delivered in February 2012, died almost a month ago.