Sears failed to fix my refrigerator — can I get a new one?

Margarita Palacio’s new Kenmore refrigerator is a lemon. She wants Sears to replace it, but the company has other plans. Who is right? Read more “Sears failed to fix my refrigerator — can I get a new one?”

We love a happy ending

When James Davies and his wife return from a trip to a house that smells of rotten food, they call Sears for the third time in two years for help with their Kenmore appliance. This time, they want a replacement instead of another repair, and the company’s customer service staff refuses. So Davies hits the web. Read more “We love a happy ending”

Does the “lemon law” cover a four-year-old refrigerator?

Kip Anderson’s General Electric refrigerator has suffered a catastrophic failure. But she’s not happy with GE’s resolution — and we don’t think we can help her get a better one. Read more “Does the “lemon law” cover a four-year-old refrigerator?”

Will Samsung buy back my broken refrigerator? It said it would

Debbie Winsett wants Samsung to honor a verbal offer to “buy back” her five-year-old refrigerator that stopped working. But the offer was an error. Is this appliance buyback doomed? Read more “Will Samsung buy back my broken refrigerator? It said it would”

Hey Frigidaire, where’s my replacement refrigerator?

It takes Frigidaire two months to replace Missi McLean’s broken refrigerator. Then it delivers another appliance that doesn’t work. Can this Frigidaire be saved? Read more “Hey Frigidaire, where’s my replacement refrigerator?”