What should Samsung do for its nervous Note 7 customers? This.

As Samsung’s Galaxy Note 7 problems take a turn for the worse, customers are facing new fears—and some have even encountered unexpected fees—in their efforts to find a safer smartphone.
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My rental car is a “gasoline bomb” — am I entitled to a refund?

Nothing extraordinary happened when Paul Candia rented a car from Budget in New York recently. There’s no frivolous damage claim, no extra fee, not even a rude employee to complain about.
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