This MoneyBack Mexico case is a red-flag-a-palooza! So why did we take it?

Victoria Grzesiakowski’s case had more red flags than a Soviet military parade.

For starters, her problem happened on a cruise and it involved jewelry. One of the players was a shady Mexican company that would register a 9.0 on the scam Richter scale, if there was such a thing. And it was being handled by a surrogate, her daughter, because Grzesiakowski is 91 and doesn’t have an email address. Read more “This MoneyBack Mexico case is a red-flag-a-palooza! So why did we take it?”

My grocery store rebate is missing in action — can you help me retrieve it?

When Melissa Drozdowski’s MillerCoors grocery rebate never arrives, she considers taking legal action against the company. Can a consumer advocate fix this — or should she file a lawsuit? Read more “My grocery store rebate is missing in action — can you help me retrieve it?”

A Travelocity typo triggers ethics crisis

oceanThe total price for a three-night Bahamas cruise package came to $2,058 on Travelocity. But that was before John Zimmerman applied a $1,000 rebate offered for a mid-level cabin through the online agency.

Then the rate was too good to be true – literally.

Shortly after booking the cruise, Travelocity unexpectedly reduced the $1,000 rebate offer to $100 and then eliminated it entirely. Appeals to the company were met with silence, so Zimmerman asked me to help.
Read more “A Travelocity typo triggers ethics crisis”

What’s your problem? Wal-Mart won’t price match my discontinued TouchPad

Question: I bought an HP Touchpad from Wal-Mart recently. Shortly afterwards, I looked online and was shocked to see they had been discontinued.

I contacted Wal-Mart and was informed I was too late for exchange or return by one day. I informed them that Best Buy and HP are honoring the rebate or refund. They told me I was out of luck.

I would like to keep my touchpad and get the rebate — the difference between the current $149 price and the $499 I paid. Can you help me, please? — Nancy Heimstra, Flagstaff, Ariz.

Answer: HP’s decision to discontinue the TouchPad only a few weeks after releasing it shocked the technology world. And you’re right, both HP and Best Buy said they would do a price match any early adopters who got the TouchPad before the announcement.

But not Wal-Mart.
Read more “What’s your problem? Wal-Mart won’t price match my discontinued TouchPad”