Why can’t JustFly.com just fix my ticket to Australia?

An unexpected cancellation of her domestic flight puts Janice Malvey’s Australia vacation in jeopardy. But who should fix the problem? Can JustFly fix this problem in time? Read more “Why can’t JustFly.com just fix my ticket to Australia?”

How about a refund for these downgraded seats, Qantas?

Stan Shopa is disappointed to miss his Qantas connection from Los Angeles to Melbourne. The airline rebooks him on a flight the next day. Unfortunately, he soon discovers that he and his wife will be sitting in downgraded seats for the 17-hour flight. Shouldn’t he be entitled to a price adjustment? Read more “How about a refund for these downgraded seats, Qantas?”

An Australia tour that wasn’t meant to be

Question: My friend and I recently booked a tour of Australia, New Zealand and Fiji through Grand Circle Travel. The trip never happened, and now it looks as if it never will, even though I bought travel insurance.

Our flight from Boston to Los Angeles was delayed because of a mechanical problem. When it was fixed, we couldn’t fly because our crew had timed out. The flight was eventually canceled.

The soonest our airline could get to Los Angeles was five days later. I called Grand Circle Travel, and a representative instructed me to call her back when I knew our new flight plans so they could connect us with the rest of the tour in Australia.

We found another flight from Washington, and took a bus from Boston to Washington. We made it as far as Maryland before the bus stalled outside of Baltimore — another mechanical delay. We missed our flight.

At this point, we had no connection on Qantas from Los Angeles and had lost the majority of the Australia portion of the trip. One of the most important things we were looking forward to was swimming in the Great Barrier Reef and taking underwater photographs. We decided to cancel. My insurance company only refunded me $750 of $5,400 I spent. Is there anything you can do to help? — Rebecca Canter, Portland, Maine

Answer: Your trip really wasn’t meant to happen. Trust me on this. After two mechanical delays and a missed flight, can you imagine what would have awaited you in Australia? Think of that swim on the reef. Think great white sharks and box jellyfish.

Aren’t you glad you stayed home?
Read more “An Australia tour that wasn’t meant to be”