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Elliott Report

Elliott Report

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PUERTO RICO

My Puerto Rico hotel is closed for repairs, but Expedia won’t offer a refund

August 27, 2023December 15, 2017 by Christopher Elliott

Kolby Harold’s hotel in San Juan closes for repairs after a hurricane. Why won’t Expedia refund her vacation?

Categories The Travel Troubleshooter

Delta told us we needed passports for Puerto Rico — is that true?

January 18, 2024December 11, 2015 by Christopher Elliott

Stephanie Merck is told she needs a passport to fly to Puerto Rico. It’s not true. Who should pay for the passport?

Categories The Travel Troubleshooter

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