PROFIT Archives

If you're looking for a cheap airfare, there's good news, according to new research from the Global Business Travel Association (GBTA)

Why airfares are actually rising

February 5, 2024October 16, 2015 by Christopher Elliott

If you’re looking for a cheap airfare, there’s good news, according to new research from the Global Business Travel Association (GBTA)

Crossing the Golden Gate bridge is the driving highlight of any visit to Northern California. But not for Claudia Moore.

Should car rental companies profit from toll roads?

January 29, 2024December 27, 2014 by Christopher Elliott

Crossing the Golden Gate bridge is the driving highlight of any visit to Northern California. But not for Claudia Moore.

A new study of hotel frequent-guest programs suggests they increase their share of room nights by anywhere from 150 percent to 500 percent.

Study: Loyalty programs make you buy more

January 26, 2024January 29, 2014 by Christopher Elliott

For years, consumer advocates like me have been warning consumers like you that loyalty programs aren’t the “win-win” propositions companies claim they are.

Memo to corporate America: Your customers are not walking dollar bills. You should know that customers deserve happiness.

Why do companies really care about your happiness? (It’s not a trick question)

January 23, 2024September 18, 2013 by Christopher Elliott

Memo to corporate America: Your customers are not walking dollar bills.

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