What’s got you talking? Honest mistakes, emotional support snakes and unconscionable profits

It’s a kinder, gentler world, thanks to our common sense code of conduct. And in that world, it’s unusual for any post to exceed 100 comments.
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Who benefits from a difficult airfare refund process?

If you’ve ever tried to get a refund from an airline, you know how tedious it can be. The forms. The bureaucracy. The delays. Read more “Who benefits from a difficult airfare refund process?”

Airlines want you to love them again. Good luck with that!

The airline industry wants to have it both ways: It wants to be profitable and be loved by its customers.
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Why airfares are actually rising

If you’re looking for a cheap airfare, there’s good news, according to new research from the Global Business Travel Association (GBTA): Continued declines in oil prices are leading to lower ticket prices.

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Should car rental companies profit from toll roads?

Crossing the Golden Gate bridge is the driving highlight of any visit to Northern California. But not for Claudia Moore.
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