Trish Collins gets a surprise bill from Holiday Inn Club Vacation after the presentation dates for her timeshare are changed. Does she still have to pay? “Help! Our timeshare charged us $700 after changing our presentation date”
Even though Igor Pavlovic and his wife consider themselves experienced consumers, they say that nothing could have prepared them for the sophisticated and aggressive sales pitch for a Wyndham time share that they recently endured in San Antonio.
The couple had been lured into a formal presentation with promises of “free” dinner and show tickets. “Once we got there, two salesmen gave us a high-pressure sales pitch,” says Pavlovic, a retired information systems consultant from Palm Beach, Fla. “Of course we liked the offerings and savings, but there was no way for us to verify their claims.”
You can probably guess what happened next. The Pavlovics bought a time share and then tried to cancel it. Even though the salesmen had promised that they could get a full refund “at any time” before using the benefits, the contract said otherwise. Now they were on the hook for $18,000, which didn’t include $650 in annual maintenance fees.
“It was all a lie,” says Pavlovic. “A scam.”
“Time share sales: hard sell or scam?”
The experience of passengers like Nina Boal makes me optimistic about the future of air travel.
An information technology specialist for a government agency in Baltimore, Boal ran into trouble recently when she flew to her mother’s funeral in Chicago. Her fibromyalgia and severe arthritis made it difficult to board the aircraft.
Delta Air Lines staff bent over backward to make the flight as comfortable as possible, she says. It switched her seats to accommodate her mobility challenges, and its agents helped lift her into the seat. They even apologized for the difficulties, even though “there was nothing for them to apologize about,” she says. “Because of their assistance, I was able to get to my mother’s funeral.
“Can airline customer service rise to new heights?”