Her husband has six weeks to live. Will Princess refund their cruise?

Marla Osgood cancels her Princess cruise under the worst of circumstances: Her husband is dying of cancer. But the cruise line refuses to refund her vacation, citing its refund policy. Can I help? Read more “Her husband has six weeks to live. Will Princess refund their cruise?”

Insider tips for avoiding a pre-existing insurance trap

Pamela O’Meara narrowly escaped the pre-existing conditions trap.

Oh, you know the trap. It’s the one where your insurance company tells you the policy is no good because your medical condition existed before you bought the policy. Yeah, that one. Read more “Insider tips for avoiding a pre-existing insurance trap”

Why doesn’t travel insurance cover dad’s illness?

When Jessica Kamzik’s father was diagnosed with stomach cancer last summer, there was no question about what she had to do. Dad’s prognosis was “grave” — the doctors said he probably wouldn’t make it to the holidays — and, “as any loving daughter would do, I immediately cancelled our vacation to stay closer to him,” she says.

Good thing she had travel insurance through Access America, she thought. At least she wouldn’t have to worry about losing the cost of her trip.

But she thought wrong.
Read more “Why doesn’t travel insurance cover dad’s illness?”

Case dismissed: “The insurance will not cover our tickets”

Beware of the pre-existing medical conditions clause in your travel insurance policy!

Oh alright, maybe that’s a little dramatic. But could you at least pay attention to it?

I mention this because of Ingrid Murray, whose claim against Access America recently crossed my desk and then made its way into the “dismissed” file.
Read more “Case dismissed: “The insurance will not cover our tickets””