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POOR CUSTOMER CARE

Help! Trainline charged a $43 change fee after my train was canceled

Help! Trainline charged a $43 change fee after my train was canceled

January 19, 2024January 15, 2023 by Christopher Elliott

Categories The Travel Troubleshooter

Airbnb lost my reservation and then banned me

Airbnb lost my reservation and then banned me

January 7, 2025January 10, 2023 by Christopher Elliott

Categories The Travel Troubleshooter

Crista Cloutier pays RushMyPassport.com $227 for an expedited passport. Then the government loses her paperwork. Can she get a refund?

RushMyPassport.com couldn’t get my passport in time — can I get a refund?

January 19, 2024January 5, 2023 by Christopher Elliott

Categories Problem Solved

Can Windstar Cruises keep my $17,000 airfare after I cancel?

Can Windstar Cruises keep my $17,000 airfare after I cancel?

January 19, 2024January 4, 2023 by Christopher Elliott

When one of my readers cancels her Windstar cruise, the company decides to keep her $17,000 airfare. Can it do that?

Categories The Travel Troubleshooter

What happened to Stefanie Rogers' Christmas tree? And why won't Home Depot refund her for the plastic Tannenbaum she never received?

I ordered a Christmas tree from Home Depot but it never arrived

January 19, 2024December 25, 2022 by Christopher Elliott

What happened to Stefanie Rogers’ Christmas tree? And why won’t Home Depot refund her for the plastic Tannenbaum she never received?

Categories Problem Solved

Robert Galinak sends his Samsung Galaxy S21 back to the company for repairs. But eight weeks later, the only thing he has to show for it is a high repair bill. So what happened to the phone?

Why is it taking so long to repair my Samsung Galaxy S21?

January 19, 2024December 21, 2022 by Christopher Elliott

Categories Problem Solved

TAP Air Portugal cancels Mary Dexter's return flight from Lisbon to Boston during the pandemic. The airline issues a credit, but it expires.

Help! My TAP Air Portugal ticket credit has expired — or has it?

January 19, 2024December 19, 2022 by Christopher Elliott

Categories The Travel Troubleshooter

Svetlana Milina receives a surprise $80 cleaning bill from Lyft after a seven-minute ride. But Lyft won't tell her what she did to deserve it.

Can you help me with this $80 cleaning charge from Lyft?

November 24, 2024December 5, 2022 by Christopher Elliott

Categories Problem Solved

Sam Maniar buys a travel insurance policy through Vrbo. But when he tries to file a claim, he discovers he has no insurance.

He bought travel insurance through Vrbo. But where’s his policy?

October 23, 2024August 29, 2022 by Christopher Elliott

Categories The Travel Troubleshooter

Sheila Mackay is trying to get a refund from Expedia after canceling a hotel reservation. But so far, she's only received half her money.

I want a refund from Expedia but it just wants me to leave a bad review for the hotel

September 25, 2024July 18, 2022 by Christopher Elliott

Categories Problem Solved

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