POOR CUSTOMER CARE Archives

Katherine Spokes has been waiting almost two years for a refund on her Britrail England Flexi Passes. Why won't her travel agency process her refund?

These Britrail England Flexi Passes are taking forever to refund. What should I do?

January 19, 2024March 2, 2023 by Christopher Elliott

Katherine Spokes has been waiting almost two years for a refund on her Britrail England Flexi Passes. Why won’t her travel agency process her refund?

After Jamie Reynolds cancels her appliance orders from Sears, a representative promises her a prompt refund. But three months later, she's still waiting. What can she do to get her money back?

Sears couldn’t deliver my appliances. Now it won’t refund my $3,606

January 17, 2025February 28, 2023 by Christopher Elliott

After Jamie Reynolds cancels her appliance orders from Sears, a representative promises her a prompt refund. But three months later, she’s still waiting. What can she do to get her money back?

John Baldwin's Samsung tablet won't hold a charge. He wants to file a warranty claim. Samsung says the device is out of warranty. Is it?

My Samsung tablet won’t hold a charge. Is my warranty dead, too?

January 19, 2024February 23, 2023 by Christopher Elliott

Before Tom Moran buys his 58" Samsung Smart TV, he asks a representative if the unit is compatible with the MLB app. Samsung says it is -- but it isn't. Does he deserve a refund?

Samsung’s TV doesn’t work with the MLB app. Can I get a refund?

January 19, 2024February 19, 2023 by Christopher Elliott

Before Tom Moran buys his 58″ Samsung Smart TV, he asks a representative if the unit is compatible with the MLB app. Samsung says it is — but it isn’t. Does he deserve a refund?