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Elliott Report

Elliott Report

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POOR CUSTOMER CARE

Eversource Gas says I have a leak. Do I have to pay this service bill?

Eversource Gas says I have a leak. Do I have to pay this service bill?

April 17, 2023 by Christopher Elliott

Jackie Owens’ home has a gas leak, according to Eversource Gas, her energy company. But that’s wrong, and the error has cost her $222. Can she get her money back?

Categories Problem Solved
When Airbnb bans Svitlana Marchenko from the site, it won't tell her why. Could it have something to do with her residence? The answer is complicated.

Airbnb banned me because I used to live in Russia. But it’s complicated.

July 4, 2023April 11, 2023 by Christopher Elliott

When Airbnb bans Svitlana Marchenko from the site, it won’t tell her why. Could it have something to do with her residence? The answer is complicated.

Categories The Travel Troubleshooter
One of John Edmunds' new American Tourister bags is defective. Does he have to ship it to Texas at his expense, or can he get an exchange?

My American Tourister luggage is defective. How do I get it fixed?

August 13, 2023April 10, 2023 by Christopher Elliott

One of John Edmunds’ new American Tourister bags is defective. Does he have to ship it to Texas at his expense, or can he get an exchange?

Categories Problem Solved
When Maura Ruzhnikov sends money to a stranger by mistake on Zelle, she tries to undo the transaction. That's easier said than done. Will she ever get her money back?

I sent a stranger money through Zelle by mistake. How do I undo it?

May 29, 2023March 28, 2023 by Christopher Elliott

When Maura Ruzhnikov sends money to a stranger by mistake on Zelle, she tries to undo the transaction. That’s easier said than done. Will she ever get her money back?

Categories Problem Solved
Quest Diagnostics charged Ro Dobkin an extra $353 for services. Can she get it back or is it lost forever?

Overcharged by Quest Diagnostics — can she get her $353 back?

March 22, 2023 by Christopher Elliott

Quest Diagnostics charged Ro Dobkin an extra $353 for services. Can she get it back or is it lost forever?

Categories Problem Solved
It's been four months since Brigitte Yvon bought her garage shelving along with installation from Home Depot. But no one has installed it yet. Can she get a refund?

Home Depot can’t install my garage shelving. Can I get a refund?

September 13, 2023March 20, 2023 by Christopher Elliott

It’s been four months since Brigitte Yvon bought her garage shelving along with installation from Home Depot. But no one has installed it yet. Can she get a refund?

Categories Problem Solved
Budget charged me $250 for calibrating a windshield camera. Is that legit?

Budget billed me $250 for calibrating a windshield camera. Is that legit?

September 11, 2023March 14, 2023 by Christopher Elliott

Budget sends Tony Parise a $250 bill for recalibrating a camera on the windshield of his rental car. But he says nothing happened to it. Does he still have to pay?

Categories The Travel Troubleshooter
Debbie Kim is shocked to find a $150 charge from Lyft on her credit card. What did she do -- and is there a way to undo it?

Lyft charged me $150 for mud stains in a car. But I didn’t do it!

March 13, 2023 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
I lost 80,000 Marriott Bonvoy points. Can you get them back?

I lost 80,000 Marriott Bonvoy points. Can you get them back?

March 8, 2023 by Christopher Elliott

Celeste Rubanick loses 80,000 Marriott Bonvoy points when she books a hotel in Scotland. Why won’t the company restore the points?

Categories The Travel Troubleshooter
This Frigidaire refrigerator never worked. Can I get a new one?

This Frigidaire refrigerator never worked. Can I get a new one?

September 1, 2023March 7, 2023 by Christopher Elliott

… Read more

Categories Problem Solved
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