when her Presidents's Day weekend cruise to the Bahamas didn't go as planned, she expected the company to step up and make things right.

Do I deserve a refund for a closed pool?

As a silver-level Latitude program member, Judith Pearlstein counts herself among NCL’s top customers. So when her Presidents’s Day weekend cruise to the Bahamas didn’t go as planned, she expected the company to step up and make things right.