Sprint said it would unlock my phone – did it break its promise?
Sprint promises it will unlock Bill Fuller’s iPhone. Why won’t it?
PHONE
Help me get rid of these Craigslist calls!
A typographical error on a Craigslist ad has Amy Pollick’s cellphone ringing off the hook. Is there any way to stop the calls?
Is your phone card phony? 5 ways you can tell
When is an hour just 36 minutes? When you buy some phone cards, apparently. That’s the conclusion of a recent Federal Trade Commission investigation, which found certain pre-paid calling cards offered an average of just 40 percent of call minutes customers thought they were buying — and some, significantly less.
Are you being fed a line? 5 secrets for breaking through the script
Talk to me. That’s all customers like you want when they call a company. They want someone to talk to them.
Did Sprint break its “buyback” promise?
Sprint offers Sarah Gagliardo a refund on her cell phone after she cancels her service. But now it’s refusing, saying she’s not a current customer. Can it do that?
My T-Mobile phone doesn’t work — now what?
Robin Myer’s phone doesn’t work. Neither does her daughter’s. T-Mobile doesn’t seem to care. Can their phones be fixed?
Help! My phone’s been disconnected!
Linda Brown-Westmoreland’s phone is suddenly disconnected. Comcast promises it will fix the problem fast, but it doesn’t. Is she out of luck?
My house burned down and now my phone company won’t answer my calls
When Kacy Thompson’s home burns to the ground, she asks her phone company for help with her account. Instead, it sends her form emails. Is there a way to get someone there to listen?
Help, they canceled all of my Travelzoo vouchers
Christina Conte’s mother tries to cancel a voucher she bought through Travelzoo, but the company refunds all of them. Now it won’t reinstate them, despite repeated calls to the company. What can she do?
The Travel Troubleshooter: Am I stuck with this $378 phone bill?
Jeffrey Grim can’t make a connection in Brussels because of an error made by his online travel agency. In order to fix the problem, he racks up $378 in phone bills. Should the company cover his expenses?