AT&T offered a deal on a phone — then it reneged

When AT&T offers Enaruna Aideyan a special rate for two Samsung Galaxy S8+ phones, he jumps on it. Then AT&T refuses to honor the deal. What’s going on? Read more “AT&T offered a deal on a phone — then it reneged”

Comcast “messed” with his wiring and now the phone doesn’t work

Even though three Comcast technicians have visited Sheldon Masel’s house, they still can’t install a working phone. What now?
Read more “Comcast “messed” with his wiring and now the phone doesn’t work”

Nothing says “I hate you” like a hangup while you’re on hold

No single act of spite can come close to disconnecting a customer service phone call, particularly after a long wait. Call center employees blame it on glitchy equipment or software, but we all know better: They don’t want to deal with a problem customer, so they sever the connection. Read more “Nothing says “I hate you” like a hangup while you’re on hold”

Why won’t Frontier fix Mom’s land line?

When the phone company can’t get Cheryl Roy’s phone line right, is she owed anything for the hours of wasted time? Read more “Why won’t Frontier fix Mom’s land line?”

On hold with Expedia and American for 35 hours — is that right?

How long is too long to be on “hold” with a company?
Read more “On hold with Expedia and American for 35 hours — is that right?”