AT&T offered a deal on a phone — then it reneged

When AT&T offers Enaruna Aideyan a special rate for two Samsung Galaxy S8+ phones, he jumps on it. Then AT&T refuses to honor the deal. What’s going on? Read more “AT&T offered a deal on a phone — then it reneged”

Why won’t these circus clowns refund my early termination fee?

Even though Verizon promises to waive Shawn Marie Schaffer’s early termination fee after she moves off the grid, she’s still stuck with it. Will Verizon ever refund her money?
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Help! Verizon’s “global” plan overcharged me

Lisa Littlewood is overbilled by Verizon and it won’t adjust her invoice. Why not?
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Help! CenturyLink sent me a modem I didn’t want

When CenturyLink sends Mark Schrader the wrong modem, he calls for help. Is anyone listening?
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Help! Verizon overbilled my mother

Mindy Reyes’ mother is facing a big phone bill from Verizon for service she didn’t order. Can this be fixed?
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Uh-oh, my Google Nexus is DOA

No one seems to care that Michael Rudolf’s Google Nexus doesn’t work. Can this device be saved?
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Sprint said it would unlock my phone – did it break its promise?

Bloomua/Shutterstock
Bloomua/Shutterstock
Sprint promises it will unlock Bill Fuller’s iPhone. Why won’t it?

Question: I have two iPhone 4S smartphones that I bought in 2011 under a two-year contract with Sprint. I made my final contracted monthly payment earlier this month. Both phones are now fully paid for and ostensibly are my property.

Sprint’s service coverage has been largely reduced in my area and I have frequent dropped calls and very low 3G speeds.

I recently received a notice from Sprint that on-network coverage in parts of Eastern Colorado and Western Kansas, (including along the I-70 Corridor), Southwest Kansas and Oklahoma Panhandle will change to roaming (off-network). Customers with Sprint-branded devices will be impacted when using services in the affected areas.
Read more “Sprint said it would unlock my phone – did it break its promise?”