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PAYPAL

When Kenneth Rogers bought a modem from AliExpress, he never received a product—or a refund. With PayPal, Citi, and the seller all deflecting responsibility, what are your rights when a merchant charges you but fails to deliver?

Help! I was charged $370 for an order that doesn’t exist!

October 27, 2025October 17, 2025 by Christopher Elliott

When Kenneth Rogers orders a modem through AliExpress, he receives nothing but a $370 bill. How can he get his money back?

Categories Problem Solved
There's a $1,365 charge on Hank Hu's PayPal account. Someone ordered a watch from Tag Heuer and shipped it to another state. Why won't PayPal help him?

Unauthorized $1,365 Tag Heuer PayPal charge: How to get your money back

April 26, 2025April 25, 2025 by Christopher Elliott

There’s a $1,365 charge on Hank Hu’s PayPal account. Someone ordered a watch from Tag Heuer and shipped it to another state. Why won’t PayPal help him?

Categories Problem Solved
The screen on Laura Eichenhorn's new Acer Chromebook is warped. But when she returns it, PayPal keeps her money -- and the merchant keeps her computer. Is that allowed?

PayPal problem: I have a broken Acer Chromebook — but no refund!

April 26, 2025January 24, 2025 by Christopher Elliott

The screen on Laura Eichenhorn’s new Acer Chromebook is warped. But when she returns it, PayPal keeps her money — and the merchant keeps her computer. How do you fix this PayPal problem?

Categories Problem Solved
When Jane Huang transferred $1,264 to her brother through PayPal, it never reached his account. Despite numerous attempts to resolve the issue, including contacting PayPal and Xoom, and filing complaints with financial protection agencies, her money remained missing for six months. After persistent efforts and seeking help from a consumer advocacy site, PayPal finally refunded her the full amount plus $100. Her experience highlights the importance of verifying recipient details, monitoring transaction statuses, and the challenges of resolving lost money transfers with online payment services.

PayPal money transfer problem: What should I do if the money never gets there?

April 26, 2025September 9, 2024 by Christopher Elliott

When Jane Huang transferred $1,264 to her brother through PayPal, she expected him to get the money. But he never did.

Categories Advocacy
Deirdre Stewart ordered six bras online and paid with PayPal, but received only two bras in the wrong size and a hideous shower curtain. Despite providing all required documentation, she has been waiting six weeks for a refund through PayPal’s Purchase Protection plan. After numerous frustrating interactions with PayPal’s customer service, including a disturbing call with a supposed supervisor, Deirdre reached out for help. With assistance, PayPal finally resolved her case, refunding her purchase. This bizarre experience highlights potential flaws in PayPal’s protection plan and the importance of documented communication.

I ordered bras, but they sent me a hideous shower curtain

August 20, 2024August 16, 2024 by Christopher Elliott

Deirdre Stewart orders six bras online but receives only two — plus a “hideous” shower curtain. Will PayPal’s protection plan help her?

Categories Problem Solved
Caught in a financial tug-of-war, Alejandro Soler faced a daunting challenge retrieving his $286 refund from PayPal and Chase. His money, seemingly lost in a maze of corporate bureaucracy, became a symbol of the struggle consumers face when large corporations mishandle transactions. This narrative underscores the complexities and frustrations in recovering misplaced funds.

PayPal and Chase missing refund problem: “My money is nowhere to be found”

October 27, 2025January 29, 2024 by Christopher Elliott

If you’ve ever had to go toe to toe with a big company over a missing refund, then you’ll relate to Alejandro Soler’s recent problem with PayPal and Chase.

Categories Advocacy
In this detailed account, John faces a challenging transaction dispute with PayPal over a $2,600 fraud. The incident highlights significant flaws in digital transaction security, prompting a deep dive into PayPal's handling of unauthorized activities. Learn essential tips for safeguarding your online transactions and understand the complexities of resolving such disputes in the evolving landscape of digital finance

How do I get PayPal to reverse a fraudulent charge for $2,600? Can you help?

September 25, 2024January 19, 2024 by Christopher Elliott

PayPal won’t refund an unauthorized charge on John Boham-Cook’s account, even though it reversed two others by the same fraudster. How can he get the company to see things his way?

Categories Problem Solved
Mark Sund orders commemorative coins and uses PayPal to pay for them. But the seller never delivers them. Can he get his money back?

His Silver Eagles never landed. Can PayPal get him a refund?

January 19, 2024June 13, 2023 by Christopher Elliott

Mark Sund orders commemorative coins and uses PayPal to pay for them. But the seller never delivers them. Can he get a refund from PayPal?

Categories Featured, Problem Solved
Shocked PayPal customer tries to get fraudulent charges reversed.

Unauthorized charges on your PayPal account? Here’s how to get your money back now

October 1, 2024January 4, 2023 by Christopher Elliott

How does the PayPal dispute resolution system work? And when you try to dispute a fraudulent charge on your PayPal account and fail, how do you appeal a denial?

Categories Advocacy, Ultimate Consumer Guides
Ken Engelman buys a camcorder online but receives a cloth purse instead. Can PayPal help him get his money back for the wrong item?

He ordered a camcorder but received a purse. Can PayPal help him with the wrong item?

January 21, 2024May 30, 2022 by Christopher Elliott

… Read more

Categories Problem Solved

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