Charged extra for my GPS — but Payless said it wouldn’t!

Mihaela Sturm is offered a GPS at no additional charge with her car rental. Then she’s charged. Can I persuade Payless to un-charge her? Read more “Charged extra for my GPS — but Payless said it wouldn’t!”

Payless asked me to pay twice for fuel

When Payless double-charges Marena Henne for fuel, she calls on a consumer advocate for help. Is her bill fixable? Read more “Payless asked me to pay twice for fuel”

A scratch on my rental car — and now, a bill from a collection agency

Jemny/Shutterstock
Jemny/Shutterstock
Here we go again.

Car rental damage claims are such a contentious issue — and so preventable — that I’ve been considering a moratorium on new cases. But Aakash Patel’s problem might be the exception to the rule.

I’ll let you decide.

A few months ago, Patel and a group of friends flew to Las Vegas for a bachelor party.
Read more “A scratch on my rental car — and now, a bill from a collection agency”

Payless denies car rental damage appeal, but did this driver give in too soon?

Payless wanted Shannon Lewis to pay up after it claimed she damaged one of its rental cars in Las Vegas.
Read more “Payless denies car rental damage appeal, but did this driver give in too soon?”

Can this trip be saved? A chipped windshield and a surprise bill

It’s been a while since we’ve had a chipped-windshield story. This one comes to us by way of Kenneth Ross, whose wife recently rented a Toyota Corolla through Payless Car Rental in Toronto via Expedia.

“It was dark out and she walked around the car with the agent but didn’t notice the chip in the windshield,” he told me. “It was hidden behind the rear view mirror. She noticed it an hour later but didn’t think to call Payless because it was so small and the car she rented had lots more damage than that.”

You can guess what happened next, right?

A bill for the full amount is inevitable. And that’s exactly what she got.
Read more “Can this trip be saved? A chipped windshield and a surprise bill”