We didn’t know why RoseMarie Jonasson needed the name of the parking complaints division at Sacramento International Airport. Maybe someone broke into her car while she was away on a trip. Maybe someone had vandalized her vehicle.
A typographical error on a Craigslist ad has Amy Pollick’s cellphone ringing off the hook. Is there any way to stop the calls?
Question: I’ve had a couple of weird phone calls and a text on my personal cell phone the past couple of weeks, inquiring about the “handyman ad.”
Well, the text indicated it was a Craigslist ad, so I went to look, and lo and behold, my personal cell was listed as a contact on the ad. I’m sure — hope, anyway — this was a mistake, that someone got the numbers transposed or whatnot. But obviously, I’d like my number removed from the ad. Read more “Help me get rid of these Craigslist calls!”
Getting the phone number for a company is easy: it’s listed in every directory, and the company wants you to call it so it can sell you something.
Finding the direct extension of a customer service manager? That’s not so easy.
Here’s a true story: I was at a recent customer service conference, and after a friendly conversation with several managers, I offered my card. They didn’t reciprocate, instead claiming they had “just run out.”
British Airways lost Jean Perrotti’s luggage, and it stayed lost for six days. But that’s not why she contacted me.
“Aside from the fact that they are asking for information I already sent to them, they are also requesting my banking information,” she says. “Their reason is that if they decide a settlement is due, the fastest and most secure way to settle my claim is by bank transfer.”