Normally, someone like Camille Burgan wouldn’t care what is, or isn’t, an “extraordinary” circumstance.
But, as you probably guessed, this isn’t a normal situation. Burgan is embroiled in an EU 261-related dispute, and there’s money at stake — roughly $1,200. Read more “Is this really an “extraordinary” circumstance, Norwegian Air?”
After Inbal Graham’s flight to Oslo is canceled, her airline offers two difficult choices: either a flight one week later or a full refund. Isn’t there a door number three? Read more “Italy vacation is in limbo after Norwegian cancels flight”
When Joan Aarestad contacts Norwegian Airlines for a ticket refund after her son breaks his arm, things don’t go smoothly. Can the back and forth ultimately result in a satisfying conclusion? Read more “Wait — I did buy the airline’s cancellation insurance”
Just before Olga Boikess’ flight from New York to London, she falls ill. But she can’t cancel the flight. Now she wants credit for her missed flight. Can she get it? Read more “I got sick before my trip and couldn’t cancel my Norwegian flight”