Travel insurance no-nos: 5 things you should never, ever do when you’re filing a claim

When it comes to travel insurance, details matter. Just ask Shannon Carr. Read more “Travel insurance no-nos: 5 things you should never, ever do when you’re filing a claim”

How to turn a “no” into a “yes” (airline edition)

Rajiv Gupta missed his recent flight from Miami to Columbus, thanks to a technical glitch, the TSA and Elliott’s Law.
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Why the travel industry’s favorite new word is “no” – and what to do about it

The travel industry’s favorite new word seems to be “no.” Sergio Lopez knows that. So does Melanie Channick.
Read more “Why the travel industry’s favorite new word is “no” – and what to do about it”

Yes, I have a “do not mediate” list – here it is

Orhan Cam/Shutterstock
Orhan Cam/Shutterstock
The government maintains a “no fly” list. Car rental companies keep “do not rent” lists. Hotels sometimes blacklist guests. So it probably makes sense that your favorite consumer advocate has a “do not mediate” list.

And since, ahem, I am your favorite consumer advocate, let me admit that I do, in fact, keep such a list.

I’m not afraid to share it with you, either.

The timing of my confession couldn’t be better — or maybe I should say, worse. The word “no” is being thrown around a lot in Washington these days, where everyone from your Tea Party congressman to the House Majority Leader, to the president, seem to be stuck on the word. So our government remains shuttered and we’re racing toward a debt-limit induced recession.

Oh no.
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Should I reply to a “no” or appeal to a higher authority?

When you fire off a complaint letter to a company, the first answer you’ll get will probably be “no.”

No, you can’t have a refund. No, we won’t apologize. No, you can’t exchange the faulty product.

Customer service representatives are trained to say “no” in a thousand different ways, and even at times to make the “no” sound like a “yes” if not at least a “maybe.”

After that, you’ll need to figure out whether to reply to the “no” or appeal to a higher authority.
Read more “Should I reply to a “no” or appeal to a higher authority?”