$5,500 was stolen from my hotel room! How do I get my money back?

How safe do you feel in your hotel room? Safe enough to carry valuables? Safe enough to lock them in your room safe? Based on Vadim Oleinikov’s experience in the Dominican Republic, even the most impenetrable means of security can be penetrated. Read more “$5,500 was stolen from my hotel room! How do I get my money back?”

The cab drove off with my purse — what would you do?

The fear of losing your credit cards and IDs is one of the most common travel phobias. But that fear became a reality for Carol Gail on a trip to Paris, when she left her change purse with her driver’s license, two credit cards, and some money in a cab on the way from the airport to her hotel.
Read more “The cab drove off with my purse — what would you do?”

Why am I chasing Chase to get my $11,422 back?

When Robin and Arie Genchel heard from Chase that someone in France had charged over $11,000 to their debit card for a jewelry purchase, they had every reason to believe their card would stop payment of the charge.

But the following day, Chase debited their bank account for the full amount of the charge – and more. And it won’t reverse the charge even though it was clearly fraudulent. Read more “Why am I chasing Chase to get my $11,422 back?”

Did Orbitz really take $100,000 from this customer?

Did Orbitz take $100,000 from Alexander Tiu?
Read more “Did Orbitz really take $100,000 from this customer?”

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