$5,500 was stolen from my hotel room! How do I get my money back?

How safe do you feel in your hotel room? Safe enough to carry valuables? Safe enough to lock them in your room safe? Based on Vadim Oleinikov’s experience in the Dominican Republic, even the most impenetrable means of security can be penetrated. Read more “$5,500 was stolen from my hotel room! How do I get my money back?”

Did Orbitz really take $100,000 from this customer?

Did Orbitz take $100,000 from Alexander Tiu?
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Are travel agencies about to make a money grab on refunds?

Remember that animated discussion about whether travel agencies should be able to impose their own cancellation penalties?
Read more “Are travel agencies about to make a money grab on refunds?”

These airlines have the longest “hold” times

Airlines love to put their customers on “hold,” but some are worst than others. Just ask Robert Pearce, who recently tried to reach United Airlines to cancel a flight.
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