Should cruise lines take a hard line on late customers?

Don’t miss the boat. Read more “Should cruise lines take a hard line on late customers?”

He missed the boat and Royal Caribbean doesn’t care

If at first you don’t succeed, try again. And if you’re dealing with Royal Caribbean, again and again.
Read more “He missed the boat and Royal Caribbean doesn’t care”

They missed the boat, but it’s not entirely their fault

Tyrone Knight missed the boat, and it’s his fault. Well, not entirely.

He and his wife packed their passports in their bags and checked them before they tried to board the NCL Spirit a few weeks ago.
Read more “They missed the boat, but it’s not entirely their fault”

I can’t make it to my cruise on time — how about a refund?

Ronald Dunnington misses his Celebrity cruise because of a pilots’ strike. Can he get a refund for his entire vacation?
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Why won’t Delta compensate me for a missed tour?

Holley Locher’s problem is all too common, but a solution eludes her — and me. At the heart of the issue, which is in today’s “case dismissed” file, is a double standard the airline industry sets for its passengers, and for itself.
Read more “Why won’t Delta compensate me for a missed tour?”