I can’t make it to my cruise on time — how about a refund?

Ronald Dunnington misses his Celebrity cruise because of a pilots’ strike. Can he get a refund for his entire vacation?
Read more “I can’t make it to my cruise on time — how about a refund?”

Why won’t Delta compensate me for a missed tour?

Holley Locher’s problem is all too common, but a solution eludes her — and me. At the heart of the issue, which is in today’s “case dismissed” file, is a double standard the airline industry sets for its passengers, and for itself.
Read more “Why won’t Delta compensate me for a missed tour?”

Missed their honeymoon, but whose fault is it?

shutterstock_130173155From time to time, a case crosses my desk that leaves me a little cross-eyed. Melissa Davenport’s does all that, and more.

Let’s get a few things out of the way: There’s a lot about this honeymoon-gone-wrong story that we don’t know. I’m relying on you to help me figure which missing pieces we need to collect – and ultimately, if this case is even fixable.

But based on what Davenport says happened to her daughter Amanda and her new husband, Dan, I think it’s remarkable that they’re still married.

The couple had been planning their honeymoon for a while. But life got in the way of their big vacation. The first winter after they were married, they couldn’t get away because they were still in college; the second winter, Amanda was serving in Afghanistan.

“So you can imagine the anticipation and excitement when it was finally time for them to go,” says Davenport’s mom.
Read more “Missed their honeymoon, but whose fault is it?”

“We paid for a seven-night cruise and only got six”

Rina and Hasan Subhani disembarked from their cruise on the Carnival Glory with a sinking feeling. Along with a litany of complaints, one rises above the rest: The couple feels they were cheated from a day of their vacation.

“We paid for a seven-night cruise,” says Rina Subhani. “We got only six nights.”
Read more ““We paid for a seven-night cruise and only got six””

No way to make ‘La Nouba’ — how about a do-over?

Question: I need some help. My friend and her husband have been extremely good to me this past year. It has been a difficult year for me personally and they have opened their home to me and their friendship has been unmerited.
Read more “No way to make ‘La Nouba’ — how about a do-over?”

“I am at the end of my rope”

This is a story about down-on-his-luck air traveler who had a bad trip — a very bad trip — and an online agency that came to his rescue.

Here’s Andrew Pelligreeni’s deal: His apartment in Kansas City recently burned down. He wanted to get away from it all, so he spent what little money he had to book a rountrip ticket on AirTran through Expedia to visit a friend.

While he was in Washington, Pelligreen became ill and missed his return flight. Further complicating the issue is the fact that Pelligreeni is deaf and can only communicate through call relay. Oh, and his cell phone was broken.

I told you this was a hard luck case.

Question is, would Expedia and AirTran also see this as a hard luck case — or a tough luck case?
Read more ““I am at the end of my rope””

She missed her grandmother’s funeral — does she deserve a refund for her ticket?

Kimberly Walls missed her grandmother’s funeral. Her United Airlines flight was delayed and she couldn’t make her connection from Denver to Great Falls, Mont.

Should United refund the ticket?

Well, according to the airline’s contract of carriage — the legal agreement between her and the carrier — the answer is “no.”

Rule 240 c) says United will transport Walls on its next flight to Great Falls, but it doesn’t guarantee that it will get her to Great Falls as scheduled.

This kind of thing drives passengers up the walls. Don’t airline schedules represent a guarantee (if not a contract) to transport you to a certain place by a certain time? Strictly speaking, no.

Still, should United refund her ticket, if for no other reason than that it’s good customer service?
Read more “She missed her grandmother’s funeral — does she deserve a refund for her ticket?”

Is this enough compensation? Missed honeymoon cruise because of paperwork problem


Becky and David Hovis’ honeymoon cruise on Carnival never happened. And it never will, probably.

Why not? When they booked their cruise directly through the company back in 2009, they were told she only needed a photo ID to board. Not true.

Here’s her recollection of her conversation with the Carnival agent:

I specifically asked if we needed a passport. She said no, just a photo ID. She left out the birth certificate part. This was our honeymoon.

You can probably guess what happened next.
Read more “Is this enough compensation? Missed honeymoon cruise because of paperwork problem”