Airlines offer waivers of their often incomprehensible rules all the time. Robert Lytle wants this to be one of the times, and he’d like me to help him make it so.
Read more “Should airline extend elite benefits for soldier in war zone?”
Tag: MILITARY
Why doesn’t Target’s website work in South Korea?
Question: I’m currently stationed with my family in South Korea and for the last few months the Target website has blocked us from online shopping.
This may not seem like a large problem but there are hundreds of Army/Air Force families here that count on that website for kids’ clothing and other items that provide a taste of home.
Read more “Why doesn’t Target’s website work in South Korea?”
“I was so touched I almost cried”
LuAnn Ezeonu’s son is a United States Marine deployed in Afghanistan. A year ago, before he left the country, he bought a laptop computer and an iPod from the Apple Store at the Flatiron Crossing Mall in Broomfield, Colo.
By the time he returned to the States, his electronics were in bad shape. Which is where today’s story of unbelievable customer service picks up: with Ezeonu’s son bringing the dented equipment back to Apple after his deployment.
“He returned from his first deployment with a computer and iPod that were dusty, sandy, beat up and the disk drive in the computer wasn’t working,” she remembers. “We took it to this same Apple store.”
Read more ““I was so touched I almost cried””
What a great idea! Stow carry-ons and thank a soldier
This is not about war. Or politics. It’s about the personal sacrifice soldiers are making.
Those aren’t my words. They’re the words of Delta Air Lines flight attendant Robin Schmidt, who came up with a brilliant idea to thank our men and women in uniform.
“If I can do something to brighten their day,” she says, “then I will.”
Read more “What a great idea! Stow carry-ons and thank a soldier”
Unsung hero: Delta ticket agent goes above and beyond call of duty for troops
Here’s an inspiring story about a ticket agent going far above and beyond the call of duty to help American soldiers in need. It came to me by way of Sgt. Ron Hutchins, who was traveling to Germany with nine other servicemembers from the 912th Adjutant General Postal Company in Tallahassee, Fla.
Hutchins had checked with Delta Air Lines 48 hours before departure to make sure the reservations for his soldiers had been made. They had. But when they arrived at the ticket counter last month, they discovered that the tickets hadn’t been paid.
I called the national 800 number that the government provides for travel help and was told that they had not received a copy of my units orders yet. Since we were all on individual orders, a copy from each person needed to be faxed before the tickets would be paid for.
No problem, said the Delta ticket agent.
She made copies of all of our orders and personally faxed them to the number we provided. She not only faxed them, but also called to ensure that the faxes were received.
Slowly, each ticket was paid by the national travel center and boarding passes were issued.
I was the last to receive a ticket, with only three minutes to make it through security. The TSA security reps had been informed by Delta of the situation with our tickets, so they sped me quickly through the process. I made it to the gate with about 30 seconds left before they closed boarding.
Hutchins says in a day and age when customer service seems a thing of the past, “it was wonderful to have people take care of us in such an outstanding way.”
I agree.
I think this says something about Delta, too. Even with all of the customer service missteps this airline has made in recent months, I think it’s still possible to reverse course. I think its employees want to do better.
I hope they’ll try.