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Elliott Report

Elliott Report

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MILES

They flew first class for free and here’s how you can, too

February 5, 2024October 30, 2015 by Christopher Elliott

A “free” first-class upgrade is the Holy Grail of air travel. Sam did it with one of the most sought-after premium sections on the planet.

Categories Commentary
Viviane Tran and her husband are flying from Washington to Tokyo on US Airways for their honeymoon in April.

Can someone please help save Viviane Tran’s honeymoon?

February 1, 2024March 19, 2015 by Christopher Elliott

Viviane Tran and her husband are flying from Washington to Tokyo on US Airways for their honeymoon in April.

Categories Advocacy
A booking error by a United Airlines agent forces Evelyn Jaffe to pay for a new flight to Hawaii. Is she entitled to a refund?

Should United Airlines pay for its mistake – or should I?

March 27, 2024September 19, 2014 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
turbo83 / Shutterstock.com

That’s one fine mess you’ve gotten yourself into with your OneWorld flight

September 4, 2023September 15, 2014 by Christopher Elliott

… Read more

Categories Should I Take The Case?
He uses frequent flier miles to pay for a return flight to the United States from Australia. Insurance company is balking at a refund.

Does insurance cover my frequent flier miles?

January 28, 2024September 5, 2014 by Christopher Elliott

He uses frequent flier miles to pay for a return flight to the United States from Australia. Insurance company is balking at a refund.

Categories The Travel Troubleshooter
Larry Babbin wins lots of frequent flier miles from American Airlines, but the points never appear on his statement.

Where are the frequent flier miles I won?

January 26, 2024January 31, 2014 by Christopher Elliott

Larry Babbin wins lots of frequent flier miles from American Airlines, but the points never appear on his statement. Now the company is giving him the silent treatment. Can these miles be saved?

Categories The Travel Troubleshooter
Glennellen and her husband are missing thousands of frequent flier miles after a trip. Is there any way to find them?

Missing miles on a United Airlines codeshare flight

January 26, 2024December 29, 2013 by Christopher Elliott

Glennellen Pace and her husband are missing thousands of frequent flier miles after a trip to Australia and New Zealand. Is there any way to find them?

Categories The Travel Troubleshooter
It's unusual to cover something I just heard about a few hours ago. It's even more unusual to redact the name of both passenger, airline.

I have until Friday to cough up $14,000 – should I pay?

January 23, 2024November 12, 2013 by Christopher Elliott

Given my backlog of cases, it’s unusual to cover about something I just heard about a few hours ago. It’s even more unusual to redact the name of both the passenger and the airline.

Categories Should I Take The Case?
Delta won't make a name change on a mileage ticket, endangering one family's cruise. Can this trip be saved?

Why can’t I change the name on my frequent flier award ticket?

January 23, 2024October 18, 2013 by Christopher Elliott

Delta won’t make a name change on a mileage ticket, endangering one family’s cruise. Can this trip be saved?

Categories The Travel Troubleshooter

Can I use Cathay Pacific miles to escape from New York?

January 23, 2024October 11, 2013 by Christopher Elliott

Felix Chan’s parents are stranded in New York after a storm. They can’t get back to Hong Kong because he used miles to pay for their ticket. Are they stuck?

Categories The Travel Troubleshooter
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