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MEDICAL EMERGENCY

When James Cottrell bought travel medical insurance for his North Atlantic cruise, he never expected to need it. But when his wife fell ill and ended up with a $6,914 medical bill, he found himself relying on GeoBlue. Despite promises of a 30-day payout, six months passed with no reimbursement. Cottrell's persistent follow-ups led him to file a complaint with the Massachusetts Division of Insurance. His case highlights the differences between travel insurance and travel medical insurance and provides crucial tips for expediting claims. Will GeoBlue finally pay? Find out how he resolved it.

Their North Atlantic cruise ended in the hospital. Why won’t travel medical insurance pay their $6,914 claim

September 5, 2024August 12, 2024 by Christopher Elliott

When James Cottrell bought travel medical insurance for himself and his wife for their North Atlantic cruise last summer, he never expected to use it. But if he had to, he was confident his GeoBlue travel medical plan would be there for him — and that it would pay his claim promptly.

Categories Advocacy
His cruise credit is lost at sea.

I canceled my cruise, but my $19,148 credit card claim is lost at sea

August 8, 2024February 14, 2024 by Christopher Elliott

Brent Feinberg and his wife cancel their cruise after a medical emergency. Why won’t their credit card cover their $19,148 loss?

Categories The Travel Troubleshooter
Royal Caribbean charged me $1,556 to leave my cruise early. Can I get my money back?

Royal Caribbean charged me $1,556 to leave my cruise early. Can I get my money back?

March 1, 2024March 12, 2023 by Christopher Elliott

Can a cruise line charge you more to leave your cruise early? As a matter of fact, it can. But should it charge you? That is what we’re here to find out.

Categories Advocacy
Travel insurance can save the day.

Why travel insurance can save the day

October 5, 2023June 26, 2017 by Christopher Elliott

When Katie Kubitskey made plans to attend a friend’s destination wedding in Izmir, Turkey, last summer, she never imagined she’d need travel insurance.

Categories Commentary, On Travel

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