JetBlue flight 686 from Washington to Boston was delayed by a few hours on April 13, which wasn’t a big deal to most of the passengers. Except to Lonn Waters and his girlfriend, who planned to catch an Icelandair flight to Keflavik, Iceland, later that evening.
I‘ve been weighing this case for several months, and still can’t decide what to do. Maybe you can help.
It comes to me by way of Jonathan Cook, who was a passenger on US Airways flight 1018 from Philadelphia and St. Thomas on Dec. 30, 2009. He represents a group of 80 passengers who were delayed almost a full day under mysterious circumstances. They want to be compensated by the airline, which insists it owes them nothing because it claims the entire delay was weather-related.