Betcha didn’t know travel insurance covered that

Betsy Donley recommends travel insurance for all the reasons you’d imagine — and a few you might not. Read more “Betcha didn’t know travel insurance covered that”

WOW flew me to Iceland but left my winter clothes behind in Boston

Adam Shulman and his wife recently traveled to beautiful Iceland. The only problem was that the Shulmans’ baggage, which included their winter clothes, didn’t make the trip. Read more “WOW flew me to Iceland but left my winter clothes behind in Boston”

Airberlin won’t compensate you for “time and inconvenience,” but will they pay for your missing clothes?

When Timothy Korst’s Airberlin flight arrives in Paris without his baggage, he files a claim for his lost bags. But Airberlin will not offer as much compensation as he wants — including reimbursement for “time and inconvenience.” Is Korst out of luck? Read more “Airberlin won’t compensate you for “time and inconvenience,” but will they pay for your missing clothes?”

Aeroflot is ignoring our reimbursement request. Can you help?

We hate to let down our loyal readers who ask us for help, but we couldn’t help Shulamit Gartenhaus with her request for reimbursement by Aeroflot. Read more “Aeroflot is ignoring our reimbursement request. Can you help?”

When WOW Air loses a family’s luggage, was the response too little, to late, to live up to the promise in its name?

When the Fang family arrived in Paris for a week-long vacation, their luggage didn’t. And wouldn’t. So when they got home they filed a claim for reimbursement of the replacement items they had to buy. And waited. And waited. Read more “When WOW Air loses a family’s luggage, was the response too little, to late, to live up to the promise in its name?”