If you have no proof that you purchased trip insurance, you probably didn’t

John Heath’s package tour to see a Ravens game in London is foiled by a terrorist attack and a family illness. Can his trip be saved? Read more “If you have no proof that you purchased trip insurance, you probably didn’t”

I don’t want to go to England anymore. Can I skip that flight?

Jack Buckley books a trip to Ireland and the U.K, but his anticipation fades after terrorists attack England. Now he wants to know if he can just skip the London side trip on his Aer Lingus ticket. Read more “I don’t want to go to England anymore. Can I skip that flight?”

Hey Hotels.com, where’s the refund you promised me?

Grace Hernandez makes a mistake when she books a hotel room. After fixing it, she’s entitled to a partial refund. Or is she? Read more “Hey Hotels.com, where’s the refund you promised me?”

We paid for breakfast — but not according to Expedia

If Expedia is selling hotel reservations that include complimentary breakfast, why is the hotel charging for breakfast? And why do you need to spend hours on the phone to get Expedia to honor its promised resolution? Mara and Ken Wolfgang would like to know. Read more “We paid for breakfast — but not according to Expedia”

United Airlines shortchanged us on EC261 compensation

When Bradley Justice and his wife were delayed overnight at Heathrow, they were given a pamphlet about their rights under EC261. So, why didn’t United give them the 600 Euros to which the law entitled them? Read more “United Airlines shortchanged us on EC261 compensation”

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