The lies your financial advisor tells you (and how to spot them)

When it comes to getting advice — especially financial advice — truth can be such a relative thing. Read more “The lies your financial advisor tells you (and how to spot them)”

How does your bank lie to you? Let me count the ways.

If you don’t trust your bank, you’re in good company. With financial regulations unraveling, and in the wake of several shocking banking scandals, it’s remarkable we haven’t all switched to a digital crypto-currency like Bitcoin and ditched our financial institutions. Read more “How does your bank lie to you? Let me count the ways.”

Please lie to us!

Do American consumers want to be deceived?

Do they like being lied to?

Those are the provocative questions raised by a recent debate about eliminating restaurant tips. It’s a discussion that rages on, particularly in the travel industry, where consumers are lied to without shame or legal repercussions every day.
Read more “Please lie to us!”

The truth about airline lies (can you handle it?)

The busiest summer for air travel is almost over.

But for many passengers, this flying season was the lyin’ season. Week after week, readers crammed my inbox with accusations that a flight attendant or customer service agent misrepresented the truth when they traveled.
Read more “The truth about airline lies (can you handle it?)”

The rise of the insincere travel offer – and what to do about it

Before Brenda Galindo retired to Winterville, N.C., Continental Airlines made her a promise: The frequent flier miles she’d earned from her business travel wouldn’t expire.
Read more “The rise of the insincere travel offer – and what to do about it”