An extra $14 for “A Concession Fee Recovery” on an all-inclusive price? What’s with that?

laxI am Patient Zero for attention deficit disorder, which may explain why more than a few people with legitimate grievances e-mail me back after I’ve responded to their questions, asking me if I even bothered to read their inquiry. I did, but I was probably distracted by a screaming child in my home office or a kitten scurrying across my keyboard.

Which is why, when a non-answer happens to someone else, I feel a certain amount of solidarity. (Maybe we should start a support group?)

So Hotwire, please don’t feel singled out on this one. But you really should have read Emily Linendoll’s complaint more carefully.
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