It happened again yesterday.
Another threat of a lawsuit, this time from a reader for whom I’d secured a ticket refund in 2015. Even though she’d filled out a form explicitly authorizing me to publish her details, and even though her story had been online for more than two years, she insisted that I redact her name immediately.
Read more “It’s the end of advocacy as you know it (and that’s no bluff)”
If you’ve never heard of a strategic lawsuit against public participation (SLAPP), consider yourself lucky.
I hadn’t either until a knock at my door on a January evening seven years ago. A process server pushed an envelope into my hand. “You are being sued,” a notice at the top of the document proclaimed. I felt my pulse quicken. Read more “Proposed legislation could protect online reviewers from retaliatory suits”
If he reveals the details of his awful vacation-rental experience, Terry Fedigan is afraid of what might happen. The rental property’s owner could sue — and win.
Read more “The days of silencing customers with a “gotcha” contract are numbered”
It starts with a postcard saying that you’ve won an airline ticket. To collect your prize, you have to attend a brief presentation. And that’s how they getcha.
Read more “Airlines sue travel clubs for appropriating logos”
Ever want to see how customers screw up? Then spend a few hours looking over the shoulder of a consumer advocate.
Watch the emails come in — and learn.
“Need help getting a refund on a non-refundable airline ticket,” the subject line reads on a message I received a few minutes ago.
I get a lot of travel complaints.
“Yesterday, I went to ER due to heart palpitation and chest pain,” the passenger explained. He phoned his airline to ask for a refund due to his medical condition — an understandable request, coming from someone who’s an infrequent flier.
Read more “Should I shame, sue – or take it straight to the top?”