I won my Airbnb lawsuit by default. Now how do I get my money?

When Yogendra Sagar complained to Airbnb about two stays in India it gave him the cold shoulder. So he sued the CEO — and won. Now Sagar wants to know how he can receive the payout that he won in his Airbnb lawsuit. Read more “I won my Airbnb lawsuit by default. Now how do I get my money?”

It’s the end of advocacy as you know it (and that’s no bluff)

It happened again yesterday.

Another threat of a lawsuit, this time from a reader for whom I’d secured a ticket refund in 2015. Even though she’d filled out a form explicitly authorizing me to publish her details, and even though her story had been online for more than two years, she insisted that I redact her name immediately.
Read more “It’s the end of advocacy as you know it (and that’s no bluff)”

Looking for problems where they don’t exist

Henry Yeh has enjoyed his 24-Hour Fitness membership for 13 years without incident. But now he has a complaint against them and wants $15,000 in compensation.

Wow. That’s a lot of compensation.

But when we took a closer look at Yeh’s complaint, it seemed that he was trying awfully hard to find a problem where one didn’t exist. Read more “Looking for problems where they don’t exist”

Proposed legislation could protect online reviewers from retaliatory suits

If you’ve never heard of a strategic lawsuit against public participation (SLAPP), consider yourself lucky.

I hadn’t either until a knock at my door on a January evening seven years ago. A process server pushed an envelope into my hand. “You are being sued,” a notice at the top of the document proclaimed. I felt my pulse quicken. Read more “Proposed legislation could protect online reviewers from retaliatory suits”

The days of silencing customers with a “gotcha” contract are numbered

If he reveals the details of his awful vacation-rental experience, Terry Fedigan is afraid of what might happen. The rental property’s owner could sue — and win.
Read more “The days of silencing customers with a “gotcha” contract are numbered”