When Diana Lee Craig cast off on the Oceania Riviera’s 10-day Eastern Caribbean cruise, there were no surprises. The ship left Miami as scheduled, stopping in San Juan, St. John, Punta Cana and Nassau, before returning to Florida. “When travel companies sell their mailings lists, junk mail becomes an unwanted souvenir”
Peggy Smith admits she was involved in an “accident” with her Budget rental in Salt Lake City last year.
“Is this car’s value really “diminished” – or is this a money grab?”
It’s easy to think this is a travel site, considering all the airline and loyalty program complaints I handle every day. But it isn’t and never was designed to be one.
“It’s time to fight junk fees, wherever they are”
Elaine Thompson orders a mystery box from an online retailer. But it’s short by two items. Why won’t the retailer replace the missing merchandise?
“This “chunk of junk” isn’t what I thought it would be”
The intoxicating combination of junk fees and loyalty programs seems too powerful for even the most consumer-friendly airline to resist.
At least that’s what passengers like Peter DeForest are discovering when they try to change an award ticket.
He’d saved up enough frequent flier miles on Virgin America, an airline with a stellar reputation for taking care of its customers, to fly himself and a companion from San Francisco to Las Vegas. But shortly before the trip, his companion fell ill. He asked Virgin if he could cancel the trip and get his miles back.
Sure, a representative told him. If he paid the airline a $100 per reservation “redeposit fee.”