Italy vacation is in limbo after Norwegian cancels flight

After Inbal Graham’s flight to Oslo is canceled, her airline offers two difficult choices: either a flight one week later or a full refund. Isn’t there a door number three? Read more “Italy vacation is in limbo after Norwegian cancels flight”

Our Vueling flight left without us — four days early

Ward Bushee arrives at the airport in Sardinia to check in for his Vueling Airlines flight to Barcelona, only to learn that his flight left without him — four days prior. He says no one told him, but Vueling initially says it did. Read more “Our Vueling flight left without us — four days early”

Mamma Mia! No tour of Italy and no refund

When Doreen Hogle and her husband are forced to cancel their trip to Italy, Expedia offers them credit for their Alitalia air tickets, which expires on a specified date. But that date is coming up, and the Hogles haven’t been able to use the credits to rebook the trip through Expedia. Can our advocates get the Hogles an extension of the deadline or a refund for their canceled trip? Read more “Mamma Mia! No tour of Italy and no refund”

After van problems “ruined” our vacation, why won’t Avis offer a refund?

Sheila Addiego’s wedding anniversary is not going well because the battery in her rental van died. Is she entitled to a full refund?
Read more “After van problems “ruined” our vacation, why won’t Avis offer a refund?”

Who’s scamming me — the Bologna police or Hertz?

When Walter Heleen returned from Italy last May, he thought he’d paid all of his bills. But there was just one more thing to settle up. OK, maybe two.
Read more “Who’s scamming me — the Bologna police or Hertz?”