After Inbal Graham’s flight to Oslo is canceled, her airline offers two difficult choices: either a flight one week later or a full refund. Isn’t there a door number three?
Ward Bushee arrives at the airport in Sardinia to check in for his Vueling Airlines flight to Barcelona, only to learn that his flight left without him — four days prior. He says no one told him, but Vueling initially says it did.
When Doreen Hogle and her husband are forced to cancel their trip to Italy, Expedia offers them credit for their Alitalia air tickets, which expires on a specified date. But that date is coming up, and the Hogles haven’t been able to use the credits to rebook the trip through Expedia. Can our advocates get the Hogles an extension of the deadline or a refund for their canceled trip?
Sheila Addiego’s wedding anniversary is not going well because the battery in her rental van died. Is she entitled to a full refund?
When Walter Heleen returned from Italy last May, he thought he’d paid all of his bills. But there was just one more thing to settle up. OK, maybe two.
Two years ago, Cheryl Domres rented a car through Dollar Rent A Car in Italy. She continues to receive notices for traffic tickets today.
Neil Bansal wants to be clear about how he discovered a bargain rate at the Castiglion Del Bosco in Tuscany.
Alan Grinnell is having phone trouble with Verizon. Why can’t he get the credit he deserves?
What’s an immigration stamp worth? If you said $61.55, you must know Nancy Bestor. She’s been fighting with her credit card over a tax refund after a recent trip to Italy, and she wants me to help.
Judith Abramson’s western Mediterranean cruise on the Oceania Marina last April did not end well. After a sudden illness, the ship’s doctor decided she needed to go to the hospital, and she was unceremoniously disembarked in Naples, Italy, under less than ideal circumstances, she says.
The Hotel Universo in Florence, Italy, describes itself as a “hyper-modern” property where you can be surrounded by “bright colors and pop art-inspired prints.”
They saved the best for last.
“What did you like best about Italy so far,” I asked as we boarded the bus back to the hotel.
Travel days aren’t the most glamorous part of a tour. The best you can hope for is an interesting rest stop.
We spent today at sea. It was a bumpy ride back to Palma de Mallorca, Spain. But an invitation to tour the bridge made us forget about our motion sickness for a little while.
When we pulled into port in Civitavecchia this morning, everyone wanted to know what we planned to do in Rome.
Here’s what we saw just moments ago as we pulled out of Livorno, Italy, on the NCL Epic. It was one of those postcard-perfect summer days on the Mediterranean coast when all you really want to do is hang out and do nothing.
This is the view from our cabin aboard the NCL Epic. Nothing but the ship’s wake and dark blue Mediterranean as far as the eye can see.
Here we go!
Noah Markewich’s lost-luggage case had “lost cause” written all over it when he contacted me last week.
Of all the recurring complaints I get from readers, the one they find by far most vexing has nothing to do with excessive fees, surprise surcharges or surly employees. It’s about traffic tickets. In Italy.
Mariah Nunn has been a loyal American Express cardmember for the last quarter century. When she heard the line, “Don’t leave home without it,” she took it to mean Amex would never leave her either, especially when she was out of the country. But she was wrong.
Remember last year’s soaring gas prices? Annette Lazzarotto will never forget them. She paid $1,390 for a single tank of gas on a visit to Italy. What’s worse, her bank insisted the charges were legit, and billed her for the full amount.
Never give your PIN number to anyone. Ever. Derek Wilairat learned this rule the hard way on a recent trip to Rome.