After Inbal Graham’s flight to Oslo is canceled, her airline offers two difficult choices: either a flight one week later or a full refund. Isn’t there a door number three? “Italy vacation is in limbo after Norwegian cancels flight”
Sheila Addiego’s wedding anniversary is not going well because the battery in her rental van died. Is she entitled to a full refund?
“After van problems “ruined” our vacation, why won’t Avis offer a refund?”
When Walter Heleen returned from Italy last May, he thought he’d paid all of his bills. But there was just one more thing to settle up. OK, maybe two.
“Who’s scamming me — the Bologna police or Hertz?”
Neil Bansal wants to be clear about how he discovered a bargain rate at the Castiglion Del Bosco in Tuscany. He didn’t go to some travel “hacking” site or forum or hear about a fare error from an insider.
“Wrong rate for my Tuscan villa – should they honor the price anyway?”
Alan Grinnell is having phone trouble with Verizon. Why can’t he get the credit he deserves?
“Verizon won’t correct a billing error – now what?”