Locked out of my rental in Italy. Why won’t Booking.com help me?
Tom Mason gets locked out of his vacation rental in Italy. Why is Booking.com ignoring his requests for help?
ITALY
Everyone hates tourists. Here’s how to be a better traveler next summer.
Tourists are hated now more than ever. Maybe it’s because they did not behave last summer. Here’s what to do about hating tourists.
I couldn’t get a customs stamp — is a refund out of the question?
What’s an immigration stamp worth? If you said $61.55, you must know Nancy Bestor. She’s been fighting with her credit card over a tax refund after a recent trip to Italy, and she wants me to help.
My cruise line left me stranded in Naples — is this voucher the best they can do?
Judith Abramson’s western Mediterranean cruise on the Oceania Marina last April did not end well. After a sudden illness, the ship’s doctor decided she needed to go to the hospital, and she was unceremoniously disembarked in Naples, Italy, under less than ideal circumstances, she says.
Do I deserve a refund for a hotel shower that didn’t work?
The Hotel Universo in Florence, Italy, describes itself as a “hyper-modern” property where you can be surrounded by “bright colors and pop art-inspired prints.”
Three years later, Alitalia still owes me $528 for my lost baggage and ruined Italian vacation
Noah Markewich’s lost-luggage case had “lost cause” written all over it when he contacted me last week.