Yes, asking Comcast for $10,000,000 is an unreasonable request

Michelle Frias wants $10 million from Comcast. No joke. That’s the figure in her unreasonable request against the cable giant. Read more “Yes, asking Comcast for $10,000,000 is an unreasonable request”

How to practice safe Internet on the road

Somewhere along the Kenya-Tanzania border, 8,000 miles and eight time zones from home, I got the news no traveler wants to hear: My email account had been compromised. Read more “How to practice safe Internet on the road”

No, Grammy, don’t click on that link!

While many of us are technologically savvy and can instantly recognize an email or internet scam, there is a vulnerable population that can’t. Here’s a story for my 86-year-old grandmother and the rest of the internet users who aren’t familiar with the nefarious threats lurking online, but should be. Read more “No, Grammy, don’t click on that link!”

Overbilled by CenturyLink — and now a $200 early termination charge?

Who broke the contract — CenturyLink or Terri Trier? That’s the question we have to answer today. At stake: a $200 early termination charge. Read more “Overbilled by CenturyLink — and now a $200 early termination charge?”

My WiFi left me on vacation

It has been one of the most unquestioned pieces of travel advice since the first WiFi hotspot flickered to life in an unnamed hotel more than a decade ago: If you want to stay connected while you’re on vacation, you can save a bundle by skipping a pricey cellular roaming plan and using a wireless Internet connection instead.
Read more “My WiFi left me on vacation”