INTERNATIONAL FLIGHT Archives

After Christopher Kennedy’s phone screen cracks mid-flight, he thinks SAS Scandinavian Airlines will make things right. But the airline twice denies his request for $400 in compensation, and even an appeal to a company vice president goes unanswered. Now what?

A bag fell from an overhead bin and cracked my phone. Should SAS pay?

April 8, 2026April 8, 2026 by Christopher Elliott

After Christopher Kennedy’s phone screen cracks mid-flight, he thinks SAS Scandinavian Airlines will make things right. But the airline twice denies his request for $400 in compensation, and even an appeal to a company vice president goes unanswered. Now what?

Patrick Bruce books flights through Orbitz with "free" checked bags -- only to learn the airline’s ticket includes no such perk. Who’s responsible for his $540 baggage fee shock?

Orbitz promised me a free bag on my flight to Frankfurt. Why do I have to pay?

March 18, 2026February 25, 2026 by Christopher Elliott

Patrick Bruce books flights through Orbitz with “free” checked bags — only to learn the airline’s ticket includes no such perk. Who’s responsible for his $540 baggage fee shock?

Krista O'Brien accidentally pays $449 extra for her checked luggage on an Aer Lingus flight. Why won't the airline help her undo the mistake?

I paid Aer Lingus for extra luggage I didn’t need. Can I get a refund?

November 4, 2024April 4, 2023 by Christopher Elliott

Krista O’Brien accidentally pays $449 extra for her checked luggage on an Aer Lingus flight. Why won’t the airline help her undo the mistake?

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