With eco-friendly travel more popular than ever, approach green claims with skepticism

Green may not be the most fashionable color these days, considering the recent policy shift in Washington on climate change. But it’s still the “in” thing for many travelers. Read more “With eco-friendly travel more popular than ever, approach green claims with skepticism”

This new hotel design concept blurs lines between work and play

As you walk into the 4290 Bistro at the Crowne Plaza Palo Alto, in California’s Silicon Valley, you’ll see a plaque commemorating the property’s place in technology history. It was here that Internet pioneers Vint Cerf and Bob Kahn developed the TCP specification in 1973.
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I slept with my companion and I want a refund

Jarrett Wilson’s Hotwire rooms have “guaranteed” single beds. Oh wait, no they don’t. What now? Read more “I slept with my companion and I want a refund”

Why won’t InterContinental Hotels honor its “best” price guarantee?

A $275-a-night rate at an all-suites hotel on Times Square is not a bad deal. But $255 is an even better deal, and Joan Kozon thinks InterContinental Hotels should honor it.
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Right hotel, wrong room

Question: My family and I visited New York City last week. I prepaid for a room at the Holiday Inn Express in Manhattan for four guests. When I checked in, I was shocked to find that I not only had a smoking room, but also a king-size bed. Four people and one king-size bed! Also, I requested a non-smoking room, since I am allergic to smoke.

The hotel would not change our room nor would they put us in a different hotel. We were forced to stay there or we would have to pay for a three-day stay, as well as a $250 penalty for an early departure.

I called the corporate Holiday Inn number and they said everything was up to the hotel. I am in shock. Can you help? — Tammy Bowman, Huntsville, Ala.

Answer: If you asked for a non-smoking room for four guests, and the hotel confirmed it, then you should have gotten one.

I asked Holiday Inn to look at your reservation, and it showed that the room was originally booked as a so-called “flow through” room, meaning that no specific room type or smoking preference was assigned. “While the guest did list a total of four people and a king-size bed was originally assigned, it’s possible they may not have had the inventory to work with,” a spokeswoman told me.
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