Bartosz Jusypenko rents a car through Turo in Canada and returns it without incident — or so he thinks. The host claims a new scratch appeared during the rental, but the car was dirty at pickup. Now Turo wants him to pay $1,200 to fix the damage. Is that right?
Victoria Muenchow hits a deer while driving a Hertz rental van, files a claim through her credit card insurance, and waits 10 months for Hertz to send a $5,873 bill. After her insurance settles the bill, Hertz demands an additional $842 for “diminished value” but can’t provide documentation. Can she fight this fee — and win?
Travel insurance is supposed to help you when things go wrong — not get in the way. But for Lee Aubry, travel insurance became a major problem when it presented her with an insurmountable paperwork obstacle.
Michael Roehricht needs a repair invoice from Enterprise to file a claim with his car insurance company. Why won’t the company send him the paperwork?
Robert and Beverly Isman were about to cast off on a once-in-a-lifetime Nile river cruise when they received a devastating medical diagnosis: Beverly had advanced pancreatic cancer.
Why is Quest Diagnostics sending Maria Jacobson a $3,437 bill for her blood test? Her insurance company should cover it — or should it?
David Aronstein needs his medical records from Holland America. Without them, he can’t file an insurance claim for the treatment he received on a cruise. What’s the holdup?
John Schwager has been waiting months for his travel insurance payment from Travel Insured International. What’s the holdup?
Justin Carrier’s GE Profile washing machine breaks, flooding his house. One month later, GE hasn’t repaired the appliance or paid for the damages. What’s going on?
When Michael Miller’s 100-year-old pool table is damaged during a move, he’s assured that insurance will cover the repairs. But now it won’t. Was he misinformed?
