Why won’t Celebrity Cruises cover my therapy bill?

After Marlene Nagy plunges off a waterfall during a shore excursion, her cruise line agrees to cover medical expenses. But does that extend to her therapy bill? Read more “Why won’t Celebrity Cruises cover my therapy bill?”

Will travel insurance cover my missed tour?

Douro river. / Photo by furibond – Flickr Creative Commons
Question: We are having trouble with a claim we made on our Allianz travel insurance we bought for our recent trip to Portugal with Vantage Deluxe Travel.
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“I would really appreciate it if I could get my tickets reimbursed”

Jennifer Shin is mad at US Airways — so mad that she’s created a Facebook page urging others to boycott the airline and launched a social media campaign to bring attention to her cause. Actually, it’s her father’s cause.
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Can this trip be saved? Flight attendant spills boiling water on my hand

Tea time didn’t go as planned for Star Rivera.

On a recent Virgin America flight, an attendant accidentally spilled hot water on her hand, she says. Accidents like this happen all the time — in fact, I’m surprised they don’t happen more often, with all the turbulence planes encounter — but she needs to know what to do next.

I’ll get to the specifics of her case in a moment. But first, a few words about mishaps that occur when you travel by air. There’s no easy way to know where to turn when something goes wrong, and it all depends on what phase of your trip you’re in. If you’re at a screening area, and you slip and fall, it could be the TSA’s jurisdiction. At the gate? That’s the airport. On the plane? Start with the airline.

Every airline has a special department for claims. In Virgin America’s case, it’s referred to as “guest care.” Details are in its contract of carriage (PDF).
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From the front lines of the carry-on crisis: “I have been experiencing severe pain and dizziness for days”

Next time you fly, look up. Before you open that overhead bin, think about Shari Altarache and the injuries she says she sustained on a recent flight.

Luggage falling out of overhead bins isn’t a new problem. Back in 2000, when I wrote this story, an average of 12 people a day were getting hurt from bags that dropped on them.

With the major domestic airlines now charging for the first checked bag — and some even adding fees for carry-on luggage — is it any wonder more people are trying to cram everything into the overhead space?

Or that more people are getting hurt?

The question is: How do you fix this carry-on crisis? I’ll get to the solution in just a minute. But first, let’s hear from Altarache, who was flying from Fort Lauderdale, Fla., to Phoenix last week on US Airways.
Read more “From the front lines of the carry-on crisis: “I have been experiencing severe pain and dizziness for days””