Thomas Hinrichs’ anniversary plans are derailed by a medical emergency. Can he change the name on his wife’s ticket and take his son to Paris and London, instead?
Read more “My wife is in intensive care — what about her airline ticket?”
JetBlue flight 686 from Washington to Boston was delayed by a few hours on April 13, which wasn’t a big deal to most of the passengers. Except to Lonn Waters and his girlfriend, who planned to catch an Icelandair flight to Keflavik, Iceland, later that evening.
The mechanical delay threw a wrench in their vacation plans, and fixing it wasn’t easy.
Read more “Is this enough compensation? Bumped from a flight and we missed our connection”
Note: I’m starting a new series called “Can this trip be saved?” where you get to vote on whether I mediate a case. Here’s the first installment.
Carrie LaMarr is steamed at Icelandair. Because of a misunderstanding over her son’s visa requirements, he was denied boarding on a flight this summer. He had to stay in Europe two extra days and pay another $905 to fly home.
LaMarr says the mix-up is Icelandair’s fault. Icelandair says it isn’t to blame.
Who’s right? I’ll let each side speak for itself and then tell you why I need your help in deciding what to do next.
Read more “Can this trip be saved? Icelandair’s ESTA snafu strands 18-year-old in UK”