ICELANDAIR Archives

Steve Feiertag's journey from Palm Beach to Reykjavik takes an unexpected turn when Chase Ultimate Rewards mistakenly downgrades and cancels his business class flights. Facing a loss of $5,000 and left without assistance, Feiertag turns to Christopher Elliott, a consumer advocate, in a desperate attempt to salvage his travel plans.

Help! Chase Ultimate Rewards downgraded my flight — and then canceled it

January 6, 2025January 9, 2024 by Christopher Elliott

Steve Feiertag’s flights from Palm Beach to Reykjavik are messed up, but Chase Ultimate Rewards won’t help him fix them. Is he about to lose $5,000?

Thomas Hinrichs' anniversary plans are derailed by a medical emergency. Can he change the name on his wife's ticket?

My wife is in intensive care — what about her airline ticket?

January 26, 2024April 18, 2014 by Christopher Elliott

JetBlue flight 686 from Washington to Boston was delayed by a few hours on April 13, which wasn't a big deal to most of the passengers.

Is this enough compensation? Bumped from a flight and we missed our connection

January 20, 2024July 12, 2011 by Christopher Elliott

JetBlue flight 686 from Washington to Boston was delayed by a few hours on April 13, which wasn’t a big deal to most of the passengers. Except to Lonn Waters and his girlfriend, who planned to catch an Icelandair flight to Keflavik, Iceland, later that evening.

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