No sooner had the ice thawed from this winter’s ferocious storms than the disaster repair scams appeared like spring weeds. They promised a speedy and painless recovery but delivering little — or nothing.
After Hurricane Maria devastates Vieques, Neil Cohn finds himself without a place to stay during his upcoming vacation. But Cape Air won’t refund or exchange his tickets. Can our advocates persuade Cape Air to make Cohn whole instead of keeping his money?
Talk about a bad trade.
Terri Williams swapped her Interval International timeshare credits for a resort in St. Thomas during hurricane season without purchasing trip insurance. Unfortunately, Hurricane Irma inflicted substantial damage to St. Thomas and the resort she traded for will be closed a while, forcing her to cancel her vacation.
Harvey. Irma. Maria.
In a hyperactive hurricane season, the mere mention of these storms evokes fear, dread — and regret.
I live in Houston, which received over 50 inches of rain during Hurricane Harvey between August 25, when it made landfall in Texas, and August 29. On Friday, August 25, I availed myself of Facebook’s Safety Check feature to notify my friends that I was safe. Earlier in the day, I had filled my car with gas, my bathtub with water, my freezer with ice cubes and my cupboards with food. Then I hunkered down to wait for the rain to stop.
If you’ve ever left for your summer vacation silently hoping your house would still be there — and in good working order — when you returned, you’re not alone.
When Hurricane Matthew wipes out Joanne LeBlanc’s vacation at an Interval timeshare, Interval refuses to give her a refund for her deposit or allow her to reschedule her stay without making additional payments. Can we help LeBlanc resolve her dispute with Interval?
Hurricane Matthew ruined Antonio Grau’s vacation to Portugal. Now American Airlines is ruining his hopes for a full refund.
Lisa McNulty and her husband are excited about their Christmas getaway to Sandals Great Emerald Bay Resort in Exuma, Bahamas. Then a hurricane blows through and destroys the hotel. Can Sandals and Expedia help fix this disaster, or will she be stuck with a ticket to nowhere?
With Hurricane Matthew bearing down on South Carolina, Brenda Williams has to cancel her vacation. Why won’t Spirit Airlines offer her a full refund?
A few weeks ago, Chris Singh was scheduled to fly from Minneapolis to Norfolk, Va., on United Airlines to rent a vacation home. Unfortunately, Hurricane Joaquin paid the area a little visit, too.
Ten years after Hurricane Katrina, New Orleans is back.
Velta Mahon’s airline ticket credit is gone and she says it’s Hotwire’s fault. Is there any hope of a refund?
Debra Weissman can’t get to Seattle because of a hurricane. Her cruise line will only offer a 75 percent credit toward a future sailing, even though she bought insurance. Is that enough?
“What do you mean, everything will probably be alright,” Kari snapped at the person on the other end of the phone.
When Greg Caravelli’s flight to Cancun, Mexico, was cancelled in October because of Hurricane Rina, his tour operator, Apple Vacations, offered a full refund. United Airlines, which was supposed to fly him back home, returned his money. But the airline on which he was flying to Mexico, USA 3000 Airlines, did not.
When hurricane Irene plowed through the Northeast late last summer, she didn’t just leave half of New England underwater. The storm also ruined a vacation or two, including the tour of Niagara Falls Jim Allendoerfer had set up for his fiancee and her family.
It wasn’t the 5.8 magnitude earthquake that rattled Richmond just a day before we were supposed to arrive.
Calling the Caribbean island of St. Lucia “picturesque” may be like saying Miss America is beautiful. And how.
Kristin Budden’s hotel promises her a refund for her nonrefundable hotel room after a hurricane strikes. But months later, there’s no sign of the money and the hotel has gone into radio silence. Should she kiss the money goodbye?
Kristin Luna reserves a car in Austin, Texas but when she checks in, her car rental company is out of vehicles. She’s free to rent from another company, but will have to pay an extra $245. Shouldn’t her car rental company or travel agent help her?